Manager, Sales and Customer Service

Macy's•Escondido, CA

17h•Onsite

About The Position

The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and leads initiatives to increase shopper loyalty. The role focuses on creating the best possible customer experience by maintaining a welcoming, sales-ready floor and coaching the service team. The manager builds an inclusive, energetic team through training, coaching, and development, while supporting sales performance and store operations.

Requirements

Three to five years of management experience in retail.
Ability to work a flexible schedule based on department and company needs.
Strong skills in Microsoft suite, computers, and handheld devices.
Clear and effective communication, writing, and presentation skills.
Ability to build, lead, and motivate a productive team.
Ability to deliver exceptional customer experiences and maintain a welcoming sales floor.
Ability to exceed sales goals through coaching, recognition, and improved productivity and efficiency.
Ability to review and use sales and rewards data to identify improvement strategies.
Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
Ability to support other operational areas, including OMNI, Style, and Asset Protection.
Proficiency in talent analysis, career progression planning, and retaining top talent.
Ability to address complaints and resolve problems with colleagues.
Ability to perform heavy lifting, constant moving, standing, and reaching with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, and climb ladders; work may involve reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

Bachelor’s degree or equivalent work experience in a related field.
High school diploma or equivalent.

Responsibilities

Build a productive, enthusiastic team that engages customers and creates memorable shopping experiences.
Exceed sales goals by leading Macy’s initiatives through coaching and recognition, and by optimizing productivity and efficiency.
Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
Manage selling support, including the stockroom, signing, equipment, and merchandising.
Support operational areas such as OMNI, Style, and Asset Protection.
Conduct ongoing talent analysis and establish career progression plans for key positions to retain top talent and reduce turnover.
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
Manage the team to meet or exceed performance and behavioral expectations, and address complaints and resolve problems with colleagues.
Work a flexible retail schedule, including days, evenings, holidays, and weekends.
Foster acceptance and respect to strengthen relationships and support authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.
Tuition reimbursement.