Manager, Sales and Customer Service

Macy's • Kendall, FL

5d • $56,300 - $93,700

About The Position

The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and the sales floor is welcoming and ready. This role leads initiatives to increase shopper loyalty, build an enthusiastic service team, and deliver excellent customer experiences through training and coaching. The manager supports sales performance, selling operations, and talent development, while fostering an inclusive environment and authentic connections with colleagues, customers, and communities.

Requirements

• 3–5 years of management experience in retail.
• Ability to build, lead, and motivate a productive, enthusiastic team.
• Passion for exceptional customer experiences and maintaining a welcoming sales floor.
• Ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency.
• Ability to review and use sales and rewards data to recognize colleagues and develop improvement strategies.
• Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
• Ability to support other operational areas such as OMNI, Style, and Asset Protection.
• Proficiency in conducting talent analysis, establishing career progression plans, and retaining top talent.
• Ability to address complaints and resolve problems with colleagues.
• Clear and effective communication, writing, and presentation skills.
• Strong skills in Microsoft Suite, computers, and handheld devices.
• Ability to work a flexible schedule based on department and company needs.
• Ability to meet the physical demands of heavy lifting, constant moving, standing, and reaching with arms and hands; standing for at least two consecutive hours; lifting at least 30 lbs.; stooping, kneeling, crouching, and climbing ladders; and possibly reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment are required.

Nice To Haves

• Bachelor’s degree or equivalent work experience in a related field is encouraged.
• High school diploma or equivalent is encouraged.

Responsibilities

• Build and motivate a productive, enthusiastic team that engages customers and creates memorable shopping experiences.
• Exceed sales goals by leading Macy’s initiatives through coaching and recognition and by optimizing productivity and efficiency.
• Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas, including OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis and establish career progression plans for key positions to retain top talent and reduce turnover.
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
• Manage the team to meet or exceed performance and behavioral expectations, and address colleague complaints and problems.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.
• Foster acceptance and respect to strengthen relationships and ensure authentic connections with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed