Manager, Sales and Customer Service

Macy's•Atlanta, GA

6h•$56,300 - $93,700•Onsite

About The Position

The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and that the sales floor is welcoming and ready. The role leads initiatives to increase shopper loyalty and create memorable customer experiences, while building and coaching an enthusiastic team. The manager supports sales performance, selling operations, colleague development, and cross-functional store operations. This position requires a flexible retail schedule, including days, evenings, holidays, and weekends. It also involves physical activity including heavy lifting, constant moving, standing, and reaching, with occasional stooping, kneeling, crouching, climbing ladders, and reaching above eye level.

Requirements

3–5 years of management experience in retail.
Ability to build, lead, and motivate a productive, enthusiastic team.
Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor.
Ability to exceed sales goals through coaching, recognition, and optimization of productivity and efficiency.
Ability to review and use sales and rewards data to recognize colleagues and develop improvement strategies.
Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
Ability to support operational areas such as OMNI, Style, and Asset Protection.
Proficiency in talent analysis, career progression planning, and retaining top talent.
Ability to address complaints and resolve problems with colleagues.
Clear and effective communication, writing, and presentation skills.
Strong skills in Microsoft Suite, computers, and handheld devices.
Ability to work a flexible schedule based on department and company needs, including days, evenings, holidays, and weekends.
Ability to meet physical demands including heavy lifting, constant moving, standing, reaching, standing for at least two consecutive hours, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders; may involve reaching above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
A Bachelor’s degree or equivalent work experience in a related field is encouraged; candidates with a high school diploma or equivalent are also encouraged to apply.

Responsibilities

Build a productive, enthusiastic team that engages customers and creates memorable shopping experiences.
Lead Macy’s initiatives through coaching and recognition to exceed sales goals and optimize productivity and efficiency.
Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
Manage selling support, including the stockroom, signing, equipment, and merchandising.
Support other operational areas such as OMNI, Style, and Asset Protection.
Conduct ongoing talent analysis and establish career progression plans for key positions to retain top talent and reduce turnover.
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
Manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve colleague problems.
Foster acceptance and respect to strengthen relationships and ensure authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement