Manager, Sales and Customer Service

Macy's • Northridge, CA

5d • Onsite

About The Position

The Manager, Sales and Customer Service ensures that Macy’s standards for customer service are upheld and that the sales floor is welcoming and ready. The manager leads initiatives to increase shopper loyalty and deliver an excellent customer experience, while training and coaching the team in a fun and inclusive environment.

The role leads sales performance through coaching and recognition, uses Sales and Star Rewards data to improve results, and manages selling support activities such as the stockroom, signing, equipment, and merchandising. The manager also supports OMNI, Style, and Asset Protection operations; develops colleagues and career progression plans; and oversees hiring, training, performance management, and colleague relations. The position requires a flexible retail schedule, including days, evenings, holidays, and weekends, and involves substantial physical activity and lifting.

Requirements

• 3–5 years of management experience in retail.
• Clear and effective communication, writing, and presentation skills.
• Strong skills with Microsoft suite, computers, and handheld devices.
• Ability to work a flexible schedule based on department and company needs.
• Physical ability to perform heavy lifting and constant moving, standing, and reaching; stand for at least two consecutive hours; lift at least 30 lbs.; stoop, kneel, crouch, and climb ladders. May require reaching above eye level and close vision, color vision, depth perception, and focus adjustment.
• A Bachelor’s degree or equivalent work experience in a related field is encouraged; candidates with a high school diploma or equivalent are also encouraged to apply.

Responsibilities

• Build and motivate a productive, enthusiastic team that engages customers and creates memorable shopping experiences.
• Lead Macy’s initiatives through coaching and recognition to exceed sales goals and optimize productivity and efficiency.
• Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas, including OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis and establish career progression plans for key positions to retain top talent and reduce turnover.
• Fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
• Manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve colleague problems.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.
• Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED