Manager, Sales and Customer Service

Macy's•Escondido, CA

5d•$61,930 - $103,070•Onsite

About The Position

The Manager, Sales and Customer Service ensures the best of Macy’s is on display by viewing the store through customers’ eyes and leading initiatives to increase shopper loyalty while upholding customer service standards. This role leads the service team in maintaining a welcoming, ready sales floor and creates a fun, inclusive environment through team training and coaching. The manager builds and motivates a productive team, drives sales performance, oversees selling support, and supports other operational areas. They develop colleagues, fill open positions, and manage direct and indirect reports to meet performance and behavioral expectations. The position requires a flexible retail schedule, including days, evenings, holidays, and weekends, as well as physical activity such as lifting, moving, standing, reaching, and climbing ladders.

Requirements

3–5 years of management experience in retail.
Bachelor’s degree or equivalent work experience in a related field, or a High School diploma or equivalent.
Ability to build, lead, and motivate a productive, enthusiastic team.
Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor.
Ability to exceed sales goals through coaching, recognition, and improved productivity and efficiency.
Ability to analyze sales and rewards data and develop strategies for improvement.
Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
Capability to support OMNI, Style, and Asset Protection operations.
Ability to conduct talent analysis, establish career progression plans, and retain talent.
Effective conflict-resolution skills, including addressing complaints and resolving colleague problems.
Clear and effective communication, writing, and presentation skills.
Strong skills with Microsoft suite, computers, and handheld devices.
Ability to work a flexible schedule based on department and company needs.
Ability to perform heavy lifting and constant movement, standing, and reaching with arms and hands; stand for at least two consecutive hours; lift at least 30 lbs.; stoop, kneel, crouch, and climb ladders; and possibly reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Build a productive, enthusiastic team that engages customers and creates memorable shopping experiences.
Exceed sales goals by leading Macy’s initiatives through coaching and recognition, and by optimizing productivity and efficiency.
Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
Manage selling support, including the stockroom, signing, equipment, and merchandising.
Support operational areas such as OMNI, Style, and Asset Protection.
Conduct ongoing talent analysis and establish career progression plans for key positions to retain top talent and reduce turnover.
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
Manage the team to meet or exceed performance and behavioral expectations, address colleague complaints, and resolve problems.
Work a flexible retail schedule, including days, evenings, holidays, and weekends.
Foster acceptance and respect and strengthen authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement