Manager, Sales and Customer Service

Macy's • Sarasota, FL

7d

About The Position

The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and the sales floor is welcoming and ready. The role leads initiatives to increase shopper loyalty and improve sales performance through coaching, recognition, training, and efficient operations. The manager develops an enthusiastic team, supports customer-focused experiences, manages selling support and contributes to other operational areas. The position also includes colleague hiring, development, performance management, and talent retention.

Requirements

• 3–5 years of management experience in retail.
• Bachelor’s degree or equivalent work experience in a related field is encouraged; candidates with a high school diploma or equivalent are also encouraged to apply.
• Ability to build, lead, and motivate a productive team.
• Passion for exceptional customer experiences and maintaining a welcoming sales floor.
• Ability to exceed sales goals through coaching, recognition, and optimization of productivity and efficiency.
• Ability to analyze sales and rewards data and develop improvement strategies.
• Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
• Ability to support operational areas such as OMNI, Style, and Asset Protection.
• Proficiency in talent analysis, career planning, and retaining top talent.
• Ability to address complaints and resolve colleague problems.
• Clear and effective communication, writing, and presentation skills.
• Strong skills with Microsoft suite, computers, and handheld devices.
• Ability to work a flexible schedule based on department and company needs.
• Ability to perform the stated physical demands, including heavy lifting, constant movement, standing, reaching, and lifting at least 30 lbs.
• Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Build and motivate a productive team that engages customers and creates memorable shopping experiences.
• Lead Macy’s initiatives through coaching and recognition to exceed sales goals and optimize productivity and efficiency.
• Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas, including OMNI, Style, and Asset Protection.
• Analyze colleague talent and establish career progression plans for key positions to retain top talent and reduce turnover.
• Fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
• Manage the team to meet or exceed performance and behavioral expectations, and address complaints and resolve colleague problems.
• Work a flexible retail schedule that may include days, evenings, holidays, and weekends.
• Foster acceptance and respect to strengthen relationships and support authentic connections with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED