Manager, Review Programs

Spreetail • Prior Lake, MN

1d • Remote

About The Position

Spreetail is looking for a driven and strategic leader to own our product review and ratings health across all channel listings, playing a critical role in building customer confidence and accelerating conversion. In this role, you will define and execute channel-specific review strategies, lead cross-functional initiatives to eliminate the root causes of negative reviews, and own all reporting and analytics to craft a compelling story around the measurable business impact of review programs — from incremental GMV growth to listing conversion improvements. As the leader of the Review Programs team, you will foster a high-performing, engaged culture while guiding the vision for review operations to drive effectiveness and efficiency across the business.

Requirements

• Bachelor's degree from an accredited university or equivalent experience, with 3+ years of e-commerce experience leading and developing teams to improve product reviews and ratings performance.
• Familiarity with common e-commerce review sampling programs such as Amazon Vine, BazaarVoice, PowerReviews, and Yotpo, with a strong understanding of their offerings, pros, and cons.
• Executive presence with demonstrated ability to manage upward communication and lead high-impact projects that drive millions of dollars in opportunity or savings, while balancing multiple competing priorities.
• Strong strategic planning skills with experience establishing vision, setting clear goals, and aligning teams, paired with advanced proficiency in Excel for business case modeling, forecasting, and simplifying complex data sets.

Nice To Haves

• Experience using SQL to retrieve data and utilizing business intelligence tools such as Power BI is preferred but not required.

Responsibilities

• Serve as the primary owner of product review and ratings health across all channel listings, driving customer confidence and conversion by optimizing existing review programs and implementing new initiatives that increase positive and decrease negative reviews.
• Define and execute channel-specific review strategies while acting as a forcing function across internal stakeholders and brand partners to eliminate root cause issues leading to poor reviews.
• Partner cross-functionally to build a company-wide culture that understands the importance of reviews, and own all reporting and analytics to communicate a compelling story around reviews performance and business impact — including incremental GMV, listing conversion, and traffic.
• Guide the vision for review operations, improving the effectiveness and efficiency of task workflows and driving labor efficiency across the team.
• Lead the Review Programs team, fostering a high-performing, engaged culture and creating an environment where team members are motivated to deliver meaningful results for the business and its brand partners.

Benefits

• Flexibility to take care of yourself.
• Generous vacation policy.
• Paid time-off for your wedding week.
• Paid parental leave.
• Support for parents of growing families.
• Opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice.
• Spreetail Spotlight Awards.
• Affordable medical, dental and vision plans with coast-to-coast coverage.
• Free telehealth.
• On-demand mental health resources.
• Paid time off to give back and make a social impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees