Programs Manager

La Casa Norte•Chicago, IL

13h•$60,000 - $70,000•Onsite

About The Position

The Housing Manager provides leadership and oversight for Permanent Supportive Housing, Leasing, and Mental Health Services programs. This role ensures high-quality service delivery, compliance with funder and organizational requirements, and strong program performance. The Housing Manager supervises program leaders, supports staff development, and drives cross-functional collaboration to advance housing stability and positive outcomes for clients. This is a full-time onsite exempt position working Monday through Friday from 9:00 a.m. to 6:00 p.m.

Requirements

Bachelor’s degree in Social Work, Psychology, or a related field
3+ years of experience working with individuals experiencing homelessness or housing instability, including at-risk youth
3+ years of supervisory or management experience in social services, housing programs, or a related field
Demonstrated experience coaching, mentoring, and developing staff or interdisciplinary teams
Strong knowledge of Housing First, harm reduction, and trauma-informed care principles
Experience overseeing program operations, including service delivery, compliance, and performance outcomes
Strong written and verbal communication skills, with the ability to effectively engage diverse stakeholders
Ability to make sound, independent decisions in fast-paced and high-pressure environments
Proven ability to manage multiple priorities, deadlines, and program sites
Reliable vehicle, valid driver’s license, and ability to travel between program locations as needed
Flexibility to work evenings and weekends as required
Ability to pass a DCFS Background Check

Nice To Haves

Master’s degree in Social Work, Counseling, Public Administration, or a related field
Bilingual in English and Spanish
Experience in supportive housing, Permanent Supportive Housing (PSH), emergency shelter, youth services, or reentry programs
Experience with data systems such as HMIS, CaseWorthy, or similar case management platforms
Experience with program audits, compliance monitoring, or working with public funding sources (e.g., HUD)

Responsibilities

Lead day-to-day operations of Permanent Supportive Housing, Leasing, and Supportive Services to ensure high-quality service delivery and achievement of program goals.
Provide leadership and oversight to supervisors and clinical staff, ensuring services align with trauma-informed, housing-first principles and meet client needs.
Ensure compliance with organizational, HR, and funder requirements, including timely completion of trainings, documentation, and service standards.
Supervise and support program supervisors through regular coaching, performance management, and guidance on service delivery, including intake, assessments, service planning, and housing stability interventions.
Support hiring, onboarding, and ongoing staff development, including identifying training needs and promoting continuous learning.
Serve as an on-call leader during crises, providing guidance and decision-making support to staff and clients.
Collaborate with leadership to strengthen policies, improve program operations, and promote cross-team coordination; provide regular updates on program performance, challenges, and needs.
Directly supervise a team of supervisors over PSH, Leasing, and Mental Health Services departments
Provide effective leadership by adapting management styles as appropriate.
Conduct regular 1:1 supervision with assigned team, provide ongoing support and feedback as needed to ensure successful program delivery and strategic objectives are achieved.
Administer probationary and annual performance review and employee goal plan
Maintain quality of services and resolve conflicts.
Promote continuous learning and peer mentorship.
Oversee the accuracy and integrity of program data across systems (e.g., HMIS, ClientTrack, CaseWorthy), ensuring timely documentation and reporting.
Ensure regular audits of client records, case notes, and service plans to maintain compliance with funder, contractual, and licensing requirements.
Monitor and strengthen performance measurement systems, using data to drive program improvement and achieve outcomes.
Identify and correct data quality issues, providing training and technical assistance to staff to ensure consistent and accurate data entry.
Collaborate with Finance and Development teams on program budgeting, funding requirements, and reporting.
Partner with Leasing and program teams to ensure accuracy and compliance of tenancy and housing documentation.
Attend weekly staff meetings and other staff training sessions.
Engage with local community organizations and leaders to foster partnerships and collaborations that will enhance service delivery.
Contribute to new program development.
Stay current with field developments through workshops and conferences.
Perform other duties as necessitated in the supervision of the program.

Benefits

Paid Time Off: 14 vacation days per year.
Personal Days: 7 personal days per year (may be carried over into the following year but must be used by December 31 of that year).
Holidays: 10 paid holidays annually.
Sick Leave: 6 sick days per year (up to 20 hours of unused sick time may be carried over year to year).
Health Insurance: Medical coverage through Blue Cross and Blue Shield of Illinois (HMO or PPO options available).
Dental and Vision Insurance: Comprehensive coverage options available.
Retirement Savings: 403(b) retirement savings plan.
Life Insurance: $25,000 in basic term life insurance (provided at no cost to the employee).
Disability Insurance: Long-term disability insurance (provided at no cost to the employee).
Flexible Spending Accounts (FSA): Options for pre-tax savings on eligible healthcare, transit, and dependent care expenses.
Employee Assistance Program (EAP): Confidential support and resources for employees.