Manager, Revenue Systems - Salesforce

Wonder•Chicago, IL

2d•$115,000 - $128,000•Hybrid

About The Position

The Manager, Revenue Systems serves as a pivotal strategic bridge within the Revenue Systems and Infrastructure team, connecting Go-To-Market (GTM) business units with our technical engineering and Salesforce administration teams. Operating in a hybrid Business Analyst and Project Manager capacity, you will lead end-to-end requirement discovery, user story creation, ticket backlog management, sprint planning, and quarterly project prioritization. You will oversee business-side architecture and utilization monitoring across key revenue systems, including Salesforce Sales Cloud, Account Engagement (Pardot), Spiff (incentive compensation), Gong, Chili Piper, and Telephony/CTI solutions (e.g., AWS Connect). By standardizing development practices and delivering data-backed Monthly Business Reviews (MBRs) to senior leadership, you will ensure our revenue technology stack scales with business growth. While this role does not include hands-on configuration, a strong understanding of the Salesforce ecosystem will be a key to success.

Requirements

Bachelor’s degree in Business, Information Systems, Operations, or related field.
3–5 years of experience in the Salesforce ecosystem as a Business Systems Analyst, Revenue Systems Manager, or RevOps Project Manager in a complex enterprise environment.
Deep functional understanding of Salesforce Sales Cloud (lead-to-cash lifecycle, opportunity management, custom objects, and reporting structures).
Hands-on experience or functional mastery with Revenue Systems including Spiff, Marketing Cloud Account Engagement (Pardot), Gong, Chili Piper and enterprise Telephony/CTI solutions (e.g. AWS Connect).
Salesforce end-user or administrative experience preferred (Salesforce Certified Administrator or Certified Business Analyst is a major plus).
Proven track record in Agile/Scrum delivery, JIRA backlog management, end- to-end project management, user story drafting, and managing formal SDLC processes (PMP, CSM, CSPO certification a plus).
Strong reporting and data analytics capability with experience delivering data-backed Monthly Business Reviews (MBRs) to executive leadership.
Excellent written and verbal communication skills with a demonstrated ability to translate business requirements into technical specs and manage lateral and upward stakeholders.
Detail-oriented, organized, self-motivated team player with a passion for creating frictionless end-user experiences and driving system adoption.

Nice To Haves

Salesforce Certified Administrator or Certified Business Analyst is a major plus.
PMP, CSM, CSPO certification a plus.

Responsibilities

Own the JIRA ticket backlog, sprint planning, and quarterly project planning process to transition the team from reactive ticket-taking to strategic, value-based backlog management.
Translate complex and ambiguous business requests into detailed Business Requirement Documents, process flowcharts, and clear user stories with strict acceptance criteria.
Act as the primary liaison between GTM business stakeholders (across Merchant Network, Grubhub for Business, Campus, Ads, and Wonder) and technical execution teams, shielding builders from scope creep.
Lead business analysis, integration requirements, and workflow optimization across core platforms including Salesforce Sales Cloud, Spiff (incentive compensation), Account Engagement (Pardot), Chili Piper, and Telephony/CTI solutions (AWS Connect).
Own the User Acceptance Testing (UAT) lifecycle, including drafting test scripts, coordinating user testing sessions, securing sign-offs, and building centralized SOP documentation repositories.
Manage complex, large-scale revenue technology projects from inception through end-to-end delivery, ensuring timely status updates, proactive risk management, and transparent stakeholder communication.
Synthesize platform telemetry, ticket resolution velocity, and usage metrics to deliver executive-level Monthly Business Reviews (MBRs) on system ROI, adoption, and platform health.
Audit tech stack utilization and vendor health to ensure high ROI, deep system integration, and reduced contractor dependency across satellite tooling.
Proactively eliminate productivity leaks in GTM workflows and identify opportunities to leverage automation and AI to accelerate the merchant lifecycle.