Salesforce & Systems Administrator

Spark the Journey • Washington, DC

10d • $69,000 - $79,000 • Hybrid

About The Position

Spark the Journey is seeking a Salesforce & Systems Administrator to serve as the day-to-day steward of our Salesforce platform and help strengthen the systems that support our programs, fundraising, and operations. As a member of the Data & Systems team, you will work across Development, Operations, and Programs to ensure Salesforce effectively supports donor and donation management, contacts and accounts, program data, reporting, and organizational needs. This is a technical and collaborative role responsible for maintaining a reliable Salesforce environment, improving processes through automation and integrations, supporting staff, and ensuring system knowledge is well documented and shared.

Requirements

• Bachelor’s degree required; degree in information systems, data management, nonprofit management preferred, or equivalent education and experience.
• 3+ years of relevant professional experience working with data, CRM systems, technology, operations, fundraising systems, or related functions, including at least 2 years of hands-on Salesforce administration experience.
• Active Salesforce Platform Administrator Certification (or higher).
• Working knowledge of Salesforce configuration and setup, Flows, object manager, and lightning app builder.
• Experience managing data on Contacts, Accounts, Opportunities, and custom objects through data imports, exports, and deduplication.
• Strong problem-solving, communication, and collaboration skills, with the ability to translate business needs into system solutions and work effectively with non-technical users.
• Must reside in the Washington, DC metropolitan area, or be willing to relocate before start date, and maintain residency in order to report to the office at least one day per week and support occasional night or weekend programming.

Nice To Haves

• Salesforce experience in a nonprofit environment, including Nonprofit Success Pack (NPSP) or Nonprofit Cloud.
• Salesforce Platform Administrator II (Advanced Admin) Certification and/or Platform App Builder Certification.
• Experience with API integrations or integration tools such as Zapier.
• Familiarity with, or interest in learning, Apex and Lightning Web Components.
• Experience with nonprofit fundraising/program systems or platforms such as Give Lively, Mailchimp, LearnUpon, or FormAssembly.

Responsibilities

• Serve as the primary day-to-day Salesforce administrator and first point of contact for system support and troubleshooting across all organizational departments.
• Manage Salesforce data supporting donors, donations, contacts, accounts, program participants, campaigns, and other organizational activities.
• Administer users, roles, profiles, permission sets, security settings, and system configurations.
• Manage data imports, exports, deduplication, bulk updates, backups, and recovery.
• Maintain system health by monitoring Salesforce releases, storage limits, reports and dashboards, fields, Flows, and overall data quality.
• Partner with teams to understand business processes and translate organizational needs into practical Salesforce solutions.
• Build, test, and implement automations and system improvements that increase efficiency and support fundraising, program, and operational goals.
• Evaluate native Salesforce functionality, AppExchange applications, middleware, and other solutions based on Spark’s needs and budget.
• Maintain and enhance integrations with platforms including LearnUpon, Give Lively, FormAssembly, Mailchimp, and other organizational systems.
• Manage testing and deployment of system changes and monitor new functionality to ensure successful implementation.
• Maintain clear documentation of Salesforce configurations, integrations, and key processes.
• Create practical, user-friendly guides and resources for common Salesforce tasks.
• Provide individual and group training on new and existing functionality.
• Keep documentation and training current as systems and processes evolve.
• Help staff use Salesforce effectively by providing responsive, solutions-oriented support.

Benefits

• Medical, dental, and vision insurance with Flexible Spending Account options, effective the first day of the month following employment
• 403(b) retirement plan with employer matching of 3% after 6 months of employment
• Life and disability insurance with premiums fully funded by Spark
• 15 days of paid vacation in each of the first two years; 20 days in subsequent years
• Office closed on national and state holidays and between December 24-January 1
• Flexible, hybrid working schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level