Manager, Revenue Operations (ROPS)

DaVita • Federal Way, WA

22h • Onsite

About The Position

DaVita is hiring a Revenue Manager for our Payor Escalations - Analytics & Strategy team within Revenue Operations (ROPS), known as Team Spotlight. This position is responsible for the operational oversight of contracted payor escalations (settlements, legal escalations, supporting contract negotiations, etc.) and the associated strategy to drive these escalations to resolution. We are looking for a leader that gets excited about driving innovation in problem solving long outstanding issues, has an interest in strategy, and can build strong relationships with teams in and out of ROPS. This individual will manage large escalations and projects with ROPS, our Legal and Contracting partners, and with external insurance companies. The focus on the team is geared towards resolving our most complex and largest claim payment issues through legal and contracting channels, and collaborating to find resolution to prevent the issue from happening again. Communications will be tailored to differing audiences and there will be frequent opportunities to strategize and deliver persuasive recommendations to senior leaders. In addition, this leader should have a passion for solving complex problems, and an ability to work well as part of a fast-paced team. Overall focus is on supporting Revenue Operations in its mission to Enable the Village to Give Life through contract and inflow strategy, and resolution of some of the most complex AR issues.

Requirements

• High School Diploma/equivalency – Required
• Intermediate proficiency in all Microsoft Office applications, specifically Excel – Required
• Strong knowledge of healthcare revenue cycle – Required

Nice To Haves

• Bachelor’s Degree in related field – Preferred
• Strong knowledge of healthcare revenue cycle Collections – Preferred

Responsibilities

• Drives Operational Results
• Sets team goals to achieve key objectives and motivates team to exceed expectations
• Takes full accountability for team’s results and ensures work product is up to standard
• Manages large projects with multiple participants and stakeholders
• Prioritizes competing priorities to deliver on deadlines with minimal interventions
• Consistently prepares and delivers effective communications tailored to audience
• Critically thinks through barriers, and creates and implements solutions
• Leadership & Team Development
• Builds high performing teams and develops leaders
• Cultivates a diverse professional network to complete work and seek input
• Ensures self and team use coaching and feedback through a consistent process
• Effectively inspires team to support leadership vision; influences change
• Generates Strategic Insights
• Consistently and independently generates meaningful insights for team and projects
• Translates high-level strategy and complex insights into actionable opportunities
• Identifies and engages stakeholders to create high level of collaboration
• Delivers persuasive recommendations to senior audiences
• Other duties as assigned

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
• DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED