Manager, Revenue Cycle Operations

Healthier Mississippi People LLC•Canton, MS

About The Position

The Manager, Revenue Cycle Operations develops, coordinates, implements, and manages workflows and business operations across billing, follow-up, collections, cash posting, and customer service. Working with senior management, the role plans, designs, documents, and implements workflows to support efficient and effective revenue cycle operations. The manager applies independent judgment to lead staff, monitor performance metrics, maintain knowledge of billing and payment regulations, and respond to customer questions about insurance and personal balances. The position also requires maintaining accurate personnel records and handling performance conversations and corrective actions when needed. The manager oversees staff hiring, training, daily work, productivity, performance development, and audits. The role collaborates with senior leadership and other revenue cycle managers to align operations with organizational goals, meet performance standards, comply with regulatory requirements, improve workflows, and optimize technology and resources. The position requires advanced knowledge of revenue cycle operations and medical terminology, strong organizational and communication skills, and the ability to mentor staff, adapt to change, and work effectively across teams.

Requirements

Bachelor’s degree in Finance, Healthcare Administration, Business Administration, Health Information, or a related field, and four years of related revenue cycle experience; an equivalent combination of education and experience is also acceptable.
Two years in a relevant management-level position.
Proven ability to accomplish high-quality work professionally, with exceptional written and verbal communication skills, effective personnel management skills, and the ability to observe processes and continuously improve them.
Computer literacy and ability to type, file, and maintain records.
In-depth knowledge of revenue cycle operations and governing rules and regulations for reimbursement sources.
Critical thinking skills focused on process improvement and optimizing core systems such as Epic.
Ability to mentor and train staff and adapt to new ideas and change.
Ability to build and maintain working relationships within the department and across business units, fostering a team environment.
Ability to manage functional areas to meet established performance metrics.
Knowledge of business administration.
Skill in using personal computers and revenue-cycle-related software applications.
Highly effective organizational, interpersonal, written, and verbal skills.
Advanced knowledge of medical terminology and revenue cycle functions.
Attention to detail, professional appearance and attitude, and ability to read, write, type, and follow oral and written directions.
Ability to work independently and perform assigned duties effectively and efficiently.
Good interpersonal communication and organizational skills and ability to work effectively with others.

Responsibilities

Participate with senior management, and independently, in developing and designing workflows to improve efficiency and effectiveness in billing, collections, follow-up, cash posting, and customer service for professionally certified and non-certified staff.
Design and implement workflows to improve productivity, maximize cash flow, meet or exceed peer-group benchmarks, contain costs, and optimize technology, space, and resources.
Participate in establishing revenue cycle goals and implementing plans to achieve them.
Lead and guide employees to achieve revenue cycle performance goals, collaborating with other revenue cycle managers to avoid duplicated or nonproductive work.
Align operations with organizational strategic goals and lead operations toward meeting or exceeding peer-group benchmarks.
Monitor and ensure compliance with regulatory requirements.
Oversee hiring, training, and daily work of staff, and monitor productivity to support optimal throughput.
Collaborate with senior revenue cycle leadership to develop, obtain approval for, and oversee implementation of policies and procedures that meet agreed-upon performance standards.
Maintain confidentiality and adhere to HIPAA guidelines and regulations.
Develop staff using performance measurement reports and tools, routine feedback, performance reviews, one-on-one meetings, and productivity audits.
Enforce organizational policies and procedures to support quality customer service, expense controls, and effective operations.
Collaborate openly and positively with management and coworkers to contribute to effective organizational outcomes.
Contribute to a positive and professional work environment.
Perform other assigned duties; management may add or change duties.