Manager, Revenue Cycle Collections - Patient Financial Services - Remote

UnitedHealth Group•Phoenix, AZ

13h•$91,700 - $163,700•Remote

About The Position

Optum Insight is seeking a Revenue Cycle Collections Manager to lead collection operations for government and commercial hospital accounts. The role is accountable for supervisors, professional employees, and/or their teams. It translates departmental priorities into operating plans and directs staffing, workload, payer follow-up, account resolution, cash recovery, and performance improvement. The manager coordinates with clients, payers, hospital departments, and organizational partners, and monitors accounts receivable days, aging, quality, productivity, service levels, contractual commitments, and cash goals. The role provides leadership, coaching, and performance management while ensuring billing and collection activities comply with applicable policies, procedures, payer requirements, regulations, and business expectations. The role is remote within the U.S. However, hires in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy. The annual salary range is $91,700–$163,700 based on full-time employment. Compensation depends on factors including local labor markets, education, work experience, and certifications. Benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution, subject to eligibility requirements.

Requirements

At least 5 years of hospital or medical revenue cycle experience, including billing and/or collections.
At least 2 years of management or people-leadership experience.
At least 2 years of experience with government and commercial collection practices, billing forms, contracts, payer requirements, reimbursement, explanations of benefits, remittance information, and applicable state and federal regulations.
At least 2 years of experience with revenue cycle process flows, including registration, charge entry, billing, collections, denials, payment, reimbursement calculation, and account reconciliation.
At least 2 years of experience with Microsoft Excel, including formulas and PivotTables, and working knowledge of Microsoft Word, Outlook, and standard business applications.
At least 2 years of experience leading through supervisors, setting priorities, delegating assignments, managing time and resources, analyzing performance, resolving problems, and following through on commitments.

Nice To Haves

At least 2 years of experience managing supervisors and multi-team or multi-site collection operations.
At least 2 years of experience with payer escalations, denials, appeals, underpayments, contract interpretation, client performance guarantees, forecasting, and service-level remediation.
At least 2 years of experience with practice-management or patient-accounting systems such as MS4, Invision, Epic, STAR, eFR, or comparable platforms.
At least 2 years of experience supporting both onshore and offshore delivery partners.

Responsibilities

Set team direction and adapt departmental plans, staffing, priorities, and work assignments to meet business demand, operational challenges, and service-delivery commitments.
Hold supervisors and team leaders accountable for communication, workload oversight, accurate account follow-up, employee coaching, documentation, and performance expectations.
Monitor accounts receivable days, aging, cash, quality, productivity, inventory, attendance, overtime, service levels, client commitments, and performance guarantees; identify deterioration and lead corrective action or remediation.
Ensure government and commercial payer accounts are worked accurately through resolution, including denials, appeals, underpayments, reimbursement variances, billing corrections, escalations, and responsible-party follow-up.
Analyze payer behavior, explanation-of-benefits and remittance information, billing and collection trends, and operational reports to identify barriers, forecast needs, and recommend sustainable improvements.
Oversee preparation and reconciliation of billing, collection, cash, productivity, and performance reporting for teams, clients, and senior leadership.
Influence forecasting and planning and develop bottom-up strategies to improve operational performance, cash recovery, customer service, and resource use.
Coordinate with hospital departments, revenue cycle functions, onshore and offshore partners, payers, independent practice associations, clients, and internal stakeholders to resolve account and workflow barriers.
Maintain internal and external relationships; participate in client and payer meetings, communicate performance results, negotiate solutions within authority, and lead remediation of client dissatisfaction.
Manage client satisfaction and support improvement in applicable customer-experience measures, including Net Promoter System and Net Promoter Score results.
Lead recruiting, interviewing, selection, onboarding, training, succession planning, and development activities to maintain qualified staffing and leadership capability.
Ensure employees have documented goals aligned with business deliverables and supervisors conduct regular one-on-one meetings, huddles, performance discussions, recognition, coaching, and development planning.
Ensure performance management is timely, fair, consistently documented, and completed under company and Human Resources policies, including development plans, corrective action, and termination recommendations.
Partner with Human Resources and other functions on employee concerns, attendance, punctuality, timekeeping, overtime validation, workplace investigations, dispute resolution, and other employee-relations issues.
Use team, leader, skip-level, focus-group, and new-hire interactions to promote two-way communication and connect individual performance to organizational strategy and customer outcomes.
Review employee-engagement results, communicate findings, establish action plans, and monitor progress throughout the year.
Promote a collaborative, respectful, inclusive, and high-performing environment and model company culture, values, allyship, inclusive leadership, and customer orientation.
Ensure accurate account documentation, compliance with state and federal collection requirements, information privacy, secure handling of company-sensitive information, and adherence to applicable policies and controls.
Identify recurring payer issues, workflow gaps, system limitations, and process risks; sponsor or implement practical improvements and escalate significant risks appropriately.