Collections Manager - Revenue Cycle Manager
About The Position
The Collections Manager manages reimbursement activities for multiple infusion and specialty pharmacy business units, with responsibility for referral intake, authorizations, billing, and collections depending on the assigned area. The role promotes outstanding customer service in interactions with franchise partners, payers, and patients, and develops effective teams to support timely and successful payer reimbursement. Regulatory compliance is the foundation for revenue cycle policies and procedures. The manager oversees multiple teams and allocates resources to meet key performance indicators and financial and departmental metrics. Responsibilities include coaching and mentoring supervisors, addressing performance issues, ensuring payroll accuracy, resolving escalated complaints, maintaining standard operating procedures, and auditing team transactions for accuracy and compliance. The position is full-time and remote.
Requirements
- Minimum 3–5 years of home infusion therapy experience.
- Minimum 5 years of management experience.
- Bachelor’s degree or equivalent work experience preferred.
Nice To Haves
- Bachelor’s degree or equivalent work experience.
Responsibilities
- Manage multiple teams processing new patient referrals, insurance benefit investigations, prior authorizations, billing, and collections, depending on area of responsibility; teams may include up to 60 people.
- Allocate resources to meet KPIs, track workload distribution, and conduct ongoing needs assessments to identify staffing opportunities.
- Focus on meeting and exceeding financial and departmental metrics.
- Conduct one-on-one coaching and mentoring with supervisors, complete annual performance reviews, and provide counseling when required to address performance.
- Monitor payroll for accuracy and proper processing.
- Serve as an escalation agent for supervisors and team members to resolve complaints from franchise partners or patients.
- Create, implement, communicate, and maintain standard operating procedures for assigned functional areas.
- Promote customer service through training, feedback, and staff mentoring.
- Audit team transactions to ensure accuracy and compliance with policies and procedures, and identify training opportunities.
- Interview and select staff to meet business requirements and build an effective team.
- Perform other related duties as assigned.
Benefits
- Medical, dental, and vision plans.
- Flexible spending and health savings accounts.
- Paid time off, personal days, and company-paid holidays.
- Paid paternal leave.
- Volunteerism days off.
- Company-sponsored basic life insurance and long-term disability insurance.
- Employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
- 401(k) matching.
- Tuition reimbursement.
- Employee assistance programs for mental health, financial, and legal support.
- Rewards programs offered by the medical carrier.
- Professional development and growth opportunities.
- Employee Referral Program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
