Collections Manager - Revenue Cycle Manager
About The Position
Vital Care is seeking a Collections Manager to manage reimbursement activities across multiple infusion and specialty pharmacy business units. Depending on the area of responsibility, the role focuses on referral intake, insurance authorizations, billing, and collections. The manager cultivates outstanding customer service in interactions with franchise partners, payers, and patients, develops effective teams to support timely and successful payer reimbursement, and ensures regulatory compliance is the foundation of revenue cycle policies and procedures. This position manages multiple teams and resources, monitors performance and financial metrics, coaches supervisors, and supports staffing and operational needs. It is full-time and remote. Vital Care is an equal-opportunity employer and participates in E-Verify. Applicants and employees must be authorized to work in the United States and perform their work from within the United States.
Requirements
- Minimum 3–5 years of home infusion therapy experience.
- Minimum 5 years of management experience.
Nice To Haves
- Bachelor’s degree or equivalent work experience preferred.
Responsibilities
- Manage multiple teams handling new patient referrals, insurance benefit investigations, prior authorizations, billing, and collections, depending on the area of responsibility; teams may include up to 60 people.
- Allocate resources to meet KPIs, track workload distribution, and conduct ongoing needs assessments to identify staffing opportunities.
- Focus on meeting and exceeding financial and department metrics.
- Coach and mentor supervisors through one-on-one meetings and annual performance reviews, and provide counseling when required.
- Monitor payroll for accuracy and proper processing.
- Resolve complaints from franchise partners or patients as an escalation resource for supervisors and team members.
- Create, implement, communicate, and maintain standard operating procedures for areas of responsibility.
- Promote customer service through training, feedback, and staff mentoring.
- Audit team transactions for accuracy and compliance with policies and procedures, and identify training opportunities.
- Interview and select staff to meet business requirements and build an effective team.
- Perform other related duties as assigned.
Benefits
- Medical, dental, and vision plans
- Flexible spending and health savings accounts
- Paid time off, personal days, and company-paid holidays
- Paid paternal leave
- Volunteerism days off
- Company-sponsored basic life insurance and long-term disability insurance
- Voluntary life, accident, critical illness, and short-term disability insurance
- 401(k) matching
- Tuition reimbursement
- Employee assistance programs for mental health, financial, and legal support
- Rewards programs offered by the medical carrier
- Professional development and growth opportunities
- Employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
