Collections Manager - Revenue Cycle Manager

Vital Care Infusion Services•Fort Worth, TX

5d•$64,766 - $80,957•Remote

About The Position

The Collections Manager, also identified as Revenue Cycle Manager, manages reimbursement activities for multiple infusion and specialty pharmacy business units. Responsibilities may span referral intake, insurance benefit investigation, prior authorizations, billing, and collections, depending on the area of responsibility. The role cultivates outstanding customer service in interactions with franchise partners, payers, and patients, and develops an effective team to support timely, successful payer reimbursement. Regulatory compliance is the foundation of revenue cycle policies and procedures. This position manages multiple teams and resources, monitors performance and financial metrics, coaches supervisors, addresses escalated concerns, and develops and maintains Standard Operating Procedures. The position is full-time and remote, with a salary range of $64,766–$80,957.

Requirements

Minimum 3–5 years of home infusion therapy experience.
Minimum 5 years of management experience.

Nice To Haves

Bachelor’s degree or equivalent work experience preferred.

Responsibilities

Manage multiple teams handling new patient referrals, insurance benefit investigations, prior authorizations, billing, and collections, depending on area of responsibility; teams may include up to 60 people.
Manage resource allocation to meet KPIs, track workload distribution, and conduct ongoing needs assessments to identify staffing opportunities.
Focus on meeting and exceeding financial and department metrics.
Coach and mentor supervisors through regular one-on-ones and annual performance reviews, and provide counseling when required to address performance.
Monitor payroll for accuracy and proper processing.
Serve as an escalation contact for supervisors and team members resolving complaints from franchise partners or patients.
Create, implement, communicate, and maintain Standard Operating Procedures for areas of responsibility.
Promote customer service through training, feedback, and staff mentoring.
Audit team transactions for accuracy and compliance with policies and procedures, and identify training opportunities.
Interview and select staff to meet business requirements and build an effective team.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision plans.
Flexible spending and health savings accounts.
Paid time off, personal days, and company-paid holidays.
Paid paternal leave.
Volunteerism days off.
Company-sponsored basic life insurance and long-term disability insurance.
Employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
401(k) matching.
Tuition reimbursement.
Employee assistance programs covering mental health, financial, and legal support.
Rewards programs offered by the medical carrier.
Professional development and growth opportunities.
Employee Referral Program.