Manager, Retail Sales Group

Vanguard • Malvern, PA

1d • Hybrid

About The Position

Manager, Retail Sales Group oversees the execution of the sales and lead generation strategy for Retail, with a particular focus on attracting new high value and high net worth clients and generating advisor consultations among existing clients with an expressed interest in PAS. This role develops a culture of ever present coaching, acting as both a student and teacher in the art of sales. The manager provides frequent and ongoing coaching of sales competencies and independent thinking skills to develop and grow their team to achieve specific business results. They are expected to model desired behaviors, activities, and results, and will personally participate in the sales process by answering inbound calls, initiating outbound calls, and managing a small book of cases. The role also involves assisting in the development of business and sales-related goals, working with peers and sales professionals to monitor progress, and developing close working relationships with internal partner groups to drive team conversion of sales leads. Additionally, the manager recognizes VOC, market trends, competitive offerings, and opportunities for improvement, and develops/recommends changes to departmental policies, procedures, and workflows. They guide the team to maximize opportunities and support the consultative sales model, analyze and resolve complex client issues, and review internal partner and client feedback. Participation in special projects and other assigned duties are also part of the role.

Requirements

• Minimum of five years related work experience.
• Undergraduate degree or equivalent combination of training and experience.
• This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.

Nice To Haves

• Previous people leadership experience preferred.
• Prior experience in sales and business development organization preferred.
• Graduate degree preferred.

Responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Oversees the execution of the sales and lead generation strategy for Retail, with a particular focus on attracting new high value and high net worth clients and generating advisor consultations among existing clients with an expressed interest in PAS.
• Develops a culture of ever present coaching: is a student and teacher in the art of sales. Provides frequent and ongoing coaching of sales competencies and independent thinking skills to develop and grow their team to achieve specific business results. Recognizes special skills, highlights best in class abilities, provides analysis/feedback and suggest improvement to staff. Monitors sales crew inbound/outbound calls for coaching purposes.
• Personally participates in the sales process. Expected to model the desired behaviors, activities and results. Answers inbound calls, initiates outbound calls and manages a small book of cases.
• Assists in the development of business and sales related goals. Works with peers and sales professionals to monitor and communicate progress towards goals. Develops close working relationships with all appropriate internal partner groups. Drives team to convert inbound/outbound sales leads in order to achieve results.
• Recognizes VOC, market trends, competitive offerings and opportunities for improvement. Develops and recommends changes to departmental policies, procedures and workflows to meet changing business needs.
• Guides team to maximize opportunities and support the consultative sales model. Analyzes and resolves the most complex client issues, and reviews internal partner and client feedback.
• Participates in special projects and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees