Manager, Retail Operations
About The Position
The Manager, Retail Operations is responsible for the execution and management of daily retail operations, ensuring compliance with both Maison and Richemont Policies. This role serves as the primary project manager for store development initiatives, such as new store openings, renovations, and relocations across the Americas, coordinating cross-functional efforts and continuously evolving related processes. The Manager, Retail Operations also builds and maintains strong partnerships with key corporate functions to support process improvement, system enhancements, and ensure strategic alignment and scalable solutions throughout the regional retail network.
Requirements
- Minimum of 5 years’ experience in a multi-store retail role, ideally within a luxury, premium consumer, or specialty retail environment.
- Demonstrated project management experience: managing concurrent projects with cross-functional stakeholders, defined milestones, and budget accountability.
- Strong analytical, quantitative, and critical thinking skills, with the ability to leverage data for strategic decision-making and continuous improvement.
- Highly organized, proactive, and detail-oriented, with superior follow-through.
- Able to manage multiple simultaneous projects with competing priorities, tight deadlines, and shifting timelines, ensuring accuracy and compliance.
- Highly proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).
- Valid work authorization for employment in the USA.
Nice To Haves
- Bachelor’s degree preferred; a relevant combination of education and work experience will be considered.
- SAP knowledge is preferred.
Responsibilities
- Execute and manage daily retail operations functions in line with Maison Policy and Richemont Policy, ensuring operational excellence across store operations.
- Develop and maintain an expert knowledge of all in-store processes, applications, systems, policies, and procedures, staying current with business changes to drive necessary updates.
- Manage the team’s communication calendar for recurring activities, system updates, and project work.
- Support the Senior Manager, Retail Operations in managing the project portfolio, acting as the primary project manager for new store openings, renovations, and relocations across the Americas.
- Coordinate project activities with cross-functional corporate partners and Retail Leadership, managing timelines, communication, and store team coordination, including floor plan reviews with Store Design.
- Develop and continually evolve New Store Opening (NSO) process, procedures, checklists, and communication strategies, incorporating feedback for continuous improvement.
- Build and maintain strong partnerships with key cross-functional teams (Retail, Retail Finance, Inventory Control, Legal, Logistics, Training, After Sales, CRM, Merchandising, Store Planning) to facilitate coordination and ensure alignment on shared objectives across the Americas.
- Support the development of operational user guides, SOPs, and system enhancements.
- Facilitate coordination among Regional Operations Managers and maintain presence at key retail events as needed.
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Income protection solutions including life insurance, disability benefits.
- 401(k) with employer match.
- Paid time off.
- Wellness reimbursement benefit.
- Access to the employee assistance program.
- Volunteer days off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
