Retail Operations Manager

Curaleaf•Florida, FL

11d•$86,000 - $95,000•Hybrid

About The Position

Join Curaleaf as a Retail Operations Manager and play a pivotal role in shaping the future of cannabis retail across the country. At Curaleaf, you'll have the opportunity to influence retail operations nationwide, collaborate with talented leaders across the organization, and help shape the future of cannabis retail while making a meaningful impact on both, the team and customer experience. In this role, you'll serve as a key member of the National Operations team, partnering with leaders across multiple markets to drive operational excellence, improve profitability, and deliver exceptional customer experiences. You'll help identify opportunities, implement innovative solutions, and influence strategic initiatives that enhance performance across our retail footprint. This is an exciting opportunity for a collaborative, data-driven problem solver who enjoys working cross-functionally, coaching leaders, and turning big ideas into measurable business results.

Requirements

Bachelor's degree in Business Management, Hospitality Management, or a related field, or equivalent retail operations experience.
3-5+ years of operational management experience within a retail or hospitality multi-unit environment.
Experience supporting multiple locations, regions, or national operations.
Strong retail business acumen, including experience with: P&L management, Profitability analysis, Labor forecasting, Sales performance metrics, Operational KPIs
Proven ability to manage complex projects and execute priorities across a broad geographic scope.
Exceptional analytical and problem-solving skills with a strong attention to detail.
Excellent communication, presentation, and stakeholder management skills.
Ability to influence and collaborate effectively across all levels of the organization.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
Customer-first mindset with a passion for operational excellence and continuous improvement.
Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, PowerPoint, Word, and Teams.
Ability to assess changing market conditions, identify business opportunities, and adapt strategies accordingly.

Nice To Haves

Experience supporting national retail operations in a highly regulated or fast-growing industry.
A passion for building scalable processes, creating efficiencies, and improving business performance.
Experience partnering with diverse cross-functional teams to drive large-scale initiatives.
A collaborative leadership style and the ability to work independently when needed.
A curious, adaptable, and solutions-oriented mindset.
Strong resilience and the ability to thrive in a rapidly changing environment.
A track record of driving innovation and meaningful operational improvements.
A positive attitude, sense of humor, and a passion for helping teams succeed.

Responsibilities

Drive operational excellence across Curaleaf's retail locations by identifying opportunities, implementing solutions, and ensuring consistent execution.
Partner with Store, District, Area, and Regional leaders to improve performance, enhance the customer experience, and achieve business goals.
Serve as a national retail operations subject matter expert, supporting new initiatives, operational rollouts, testing, and training programs.
Analyze key business metrics, financial performance, and operational KPIs to identify trends, opportunities, and areas for improvement.
Conduct national-level P&L analysis and provide recommendations to drive profitability and operational efficiencies.
Develop, maintain, and optimize procedures, processes, and operational standards across the organization.
Collaborate with cross-functional partners to support sales growth, operational improvements, and strategic initiatives.
Lead and support national projects from concept through execution, ensuring successful implementation and adoption.
Partner with the Retail Systems team on system enhancements, testing, new technology implementations, and ongoing optimization efforts.
Support new store openings, product launches, and other critical business initiatives across multiple markets.
Build and maintain strong relationships with internal stakeholders and external vendors to support operational success.
Use data and market insights to identify business opportunities and improve performance across both medical and adult-use markets.
Coach and support retail leaders, helping them drive accountability, operational consistency, and exceptional results.
Continuously evaluate and improve retail operations from both a customer experience and back-of-house efficiency perspective.
Travel up to 50% to support stores, initiatives, and operational priorities across the country.