Manager, Retail Operations

Life Extension Foundation Buyers Club Inc•Fort Lauderdale, FL

1h•Onsite

About The Position

Responsible for overseeing all aspects of the Health and Wellness Market functions, staffing and customer satisfaction. Additional responsibilities include planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing and resolving problems.

Requirements

5+ years of retail supervisory experience within the dietary supplement industry
Vitamin & Supplement knowledge required
Excellent knowledge of Microsoft Office; ability to create analysis using templates, macros, and other MS Office functions
Excellent written and verbal communication skills
Ability to multitask and thrive in a complex, entrepreneurial environment with a sense of urgency and customer focus
Strong solution-oriented, problem-solving skills
A self-motivated leader
Superior customer service skills

Nice To Haves

Bachelor’s degree in nutritional sciences or related field preferred

Responsibilities

Manages the retail aspect of the Health and Wellness Market as well as formulates strategies to increase sales
Ensures exceptional service is provided to customers by all team members
Establishes and promotes teamwork between the Health and Wellness Market and the various departments within the building and organization
Stays current on available product, both private label and third party, by thoroughly reviewing training and/ or product literature
Maintains working relationships with 3rd party vendors and brokers to ensure staff training and competitive pricing
Manages customer feedback and/ or inquiries including complaint log
Creates task list for team to be completed daily, ensures proper staffing and scheduling
Supervises and directs staff with daily workflow, special projects, and continued education
Ensures Health and Wellness Market is well stocked, merchandised (per guidelines) organized and maintained
Proactively plans floor moves, resets, and end cap program based on sales performance, inventory on hand, vendor partnerships, and marketing strategies
Works closely with the marketing department to ensure lecture series information is correct, sets up marketing campaigns and sales
Maintains constant and timely communication with director
Manages opening/closing responsibilities; to include arming, disarming security system; lock and secure store, daily sales reporting, attendance tracking, and bank deposits
Creates monthly location recap to director including sales, traffic, discounts, and Premier acquisitions
Attends annual Natural Products Expo to report on trends in the industry and new vendors/products
Regular onsite attendance is an essential function of this position
Other duties as assigned