Retail Operations Manager

AccorHotel•New York, NY

3d•$80,000 - $85,000•Onsite

About The Position

As the Retail Operations Manager, you will lead The Plaza’s commitment to customer service by ensuring timely door-to-floor execution for all inventory, maintaining proper inventory levels for fast-selling products, supporting an exit strategy for slow-selling products, and implementing operational efficiencies for a seamless selling floor experience. You are a master communicator, adept at partnering with all levels within and outside the organization, and possess an unparalleled attention to detail. Reporting to the Director of Retail, your responsibilities and essential job functions include driving the monthly floor set model, partnering with the Retail Team to monitor and analyze business trends, providing input for necessary improvements, ensuring vendor relationships are maintained, advising in the buying process, supervising and training staff, supporting online order fulfillment and shipping, ensuring the stockroom and sales floor are organized and compliant, conducting inventory counts, and ensuring proper levels of customer service are maintained. You will also implement and uphold visual merchandising standards.

Requirements

Previous leadership experience within Retail required
Computer literate in Microsoft Window applications, Shopify, and Point of Sales System required
Must be revenue driven
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Visual Merchandising and Inventory management skills
Ability to work varied hours/days based on the needs of the business
Effective communication skills (both verbal and written)

Nice To Haves

University/College degree in a related discipline an asset
Previous Hotel experience an asset
E-commerce experience highly preferred

Responsibilities

Drive the monthly floor set model to ensure goods are received, organized and can be placed on the floor quickly and accurately to drive customer service.
Partner with Retail Team to monitor and analyze business trends to manage inventory flow and sell thru. Communicate action plans back to the Operations Team.
Provide input and make recommendations for necessary improvements within the store to achieve operational efficiency.
Ensure vendor relationships are maintained through accurate and timely invoicing, Purchase Order requests and consistent communication.
Advise in the buying process to impact projected inventory levels and sell thru rates based on historical data, report analysis and customer feedback.
Supervise, train, and develop both stock associates and retail sales associates, fostering accountability, teamwork, and service excellence.
Support online order fulfillment and shipping, ensuring accuracy, timeliness, and luxury presentation standards for all customer orders.
Ensure the stockroom and sales floor remain organized, efficient, and compliant with operational best practices.
Conduct inventory counts for stock room and sales floor.
Ensure proper levels of customer service are maintained at all times on the sales floor.
Implement and uphold visual merchandising standards that reflect brand aesthetics and enhance the customer shopping experience.