Retail Operations Manager

SSA Group•Rochester, NY

1d•Onsite

About The Position

The Retail Operations Manager will show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client. This role involves ensuring the department's team is set with the operation in mind, including hiring, integrating, supervising, evaluating performance, developing, coaching, issuing documentation, and managing employee exits. The manager will build and develop the department’s leadership team, pushing for innovative performance and leadership through positive coaching and challenging. They will develop training programs to train, motivate, and mentor employees. This position requires remaining knowledgeable of and managing in accordance with applicable local, state, and federal laws. A clean, safe, and organized work environment must be maintained, along with upholding a complete understanding of company policies and procedures. A strong positive relationship with the client must be maintained, along with communication with the buyer and vendors. The role involves performing the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client, and setting expectations for the department under EXTRA Guest Service. Ensuring all cash handling procedures are in effect at all times and troubleshooting/maintaining POS functionality for daily operation are key responsibilities. The manager will manage the POS and back-end data system, oversee proper logistics of product distribution, and ensure the cleanliness of all shops and displays. Merchandise presentation standards must be met to maximize sales, and product must be merchandised to maximize sales. Sales should be maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer. The manager will oversee stock and display product in shops, and oversee the completion of the daily "Shop List" as necessary. Maintenance and repair of the retail facility and equipment will be facilitated as necessary. A warehousing plan will be developed to assure easy access and accountability of merchandise, and deliveries of merchandise will be received and processed. Inventory of product will be overseen, and orders placed as needed in conjunction with the buyer. All operational functions of the Retail Department will be managed, inclusive of the inventory process as set by business standard. Invoices will be processed so that all vendors are paid within terms. Product will be merchandised to maximize sales. Daily, weekly, and monthly sales will be reported through an internal Ledger. Sales will be increased by promoting items or suggestive selling, and this will be instilled within all staff members. Operational reports and analyses will be prepared, setting forth progress, trends, and making appropriate recommendations. Sales and inventory will be analyzed to maximize opportunities. Payroll and controllable profit will be managed within established guidelines. Payroll budget percent expectations will be met by being strategic with coverage, on-call shifts, etc. Appropriate staff levels will be scheduled in accordance with budget and business forecast. Precedent will be set to achieve Sales, Per Cap & Controllable Budget. The unit will be supported in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Knowledge of efforts will be displayed in business application as well as giving adequate opportunity for teaching to unit staff as necessary. The SSA / Unit will be supported in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back. Other tasks as deemed necessary will be performed.

Requirements

Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager, Buyer and HQ personnel.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates financial management, merchandising, analytical, planning and leadership skills.
Demonstrates the ability to remain flexible in a fast-paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stay in one place for extended periods and to move and handle boxes (10-35lbs) as necessary to operation.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Three to Five years in retail operations management.
Must be 18 years or older.

Nice To Haves

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Engages with SSA/Unit in driving community effort through engagement activities and focus.
On opportunities of giving back.

Responsibilities

Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
Builds & develops department’s leadership team, pushing for innovative performance, leadership through positive coaching and challenging.
Develop training programs to train, motivate, and mentor employees.
Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
Maintain a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures
Maintain a strong positive relationship with the client.
Maintain communication with the buyer and vendors.
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
Set expectations for department under EXTRA Guest Service.
Ensure all cash handling procedures are in effect at all times.
Troubleshoot and maintain POS functionality for daily operation or as necessary.
Manage POS and back-end data system.
Oversee proper logistics of product distribution among all shop(s) and/or carts.
Oversee cleanliness of all shop(s) and displays.
Ensure all company merchandise presentation standards are met to maximize sales.
Merchandise product to maximize sales.
Ensure sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer.
Oversee stock and display product in shops.
Oversee completion of daily "Shop List” as necessary.
Facilitate the maintenance and repair of the retail facility and equipment as necessary.
Develop warehousing plan to assure easy access and accountability of merchandise.
Ensure deliveries of merchandise are received and processed.
Oversee inventory of product and place orders as needed in conjunction with your buyer.
Manage all operational functions of the Retail Department; inclusive of inventory process as set by business standard.
Process invoices so that all vendors are paid within terms.
Report daily, weekly, and monthly sales through an internal Ledger.
Increase sales by promotion items or suggestive selling and instill this within all staff members.
Prepare operational reports and analyses setting forth progress, trends and make appropriate recommendations.
Analyze sales and inventory to maximize opportunities.
Manage payroll and controllable profit within established guidelines.
Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
Schedule appropriate staff levels in accordance with budget and business forecast.
Set precedent to achieve Sales, Per Cap & Controllable Budget.
Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.
Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
Perform other tasks as deemed necessary.

Benefits

Full-Time, Exempt.
$75 monthly cell phone stipend.
Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave.
Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event.
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions.
Up to 5 days Paid Bereavement Leave.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.