Manager, Retail Events

Raiders Football Club LLC • Henderson, NV

3d

About The Position

The Manager, Retail Events plans, staffs, and executes large-scale retail operations for concerts, collegiate and professional sports games, and other stadium events. This is an event-planning and execution role rather than a brick-and-mortar retail position. The Manager creates the operational vision for each event and manages its execution from start to finish.

The role calls for exceptional organization, clear communication, and effectiveness under pressure. It involves long and variable hours, including early mornings, overnights, weekends, and extended event days. The department is experiencing rapid growth and transition, so the Manager is expected to take initiative, move quickly, adapt, work independently, and continually improve systems. The position requires anticipating needs and maintaining operational control in environments where approximately 25% of each event is unpredictable.

Requirements

• Bachelor’s degree required.
• Five years of demonstrated experience managing large-scale operations and high-volume teams required.
• Strong organizational skills and ability to manage many moving parts simultaneously.
• Clear, proactive communication skills and ability to coordinate across departments and lead large teams.
• Comfort with manual labor and hands-on event preparation.
• Ability to remain composed and effective in high-pressure, fast-changing environments.
• Ability to handle frequent changes, shifting priorities, and varied responsibilities.
• Demonstrated initiative and willingness to improve processes without prompting.

Nice To Haves

• Experience with Excel, Smartsheet, PowerPoint, scheduling applications, ADP, and inventory applications.
• Prior experience in event operations, operational management, or large-scale staffing.

Responsibilities

• Lead full-cycle event-operations staffing, including hiring, onboarding, training, scheduling, and performance management for teams of up to 150 staff.
• Plan, lead, and execute retail operations for 15–20 concert days annually, collegiate football games, and additional stadium events throughout the year.
• Build and prepare sales locations, including physical setup, fixture placement, IT coordination, and merchandising.
• Manage inventory receiving, ticketing, movement, counts, replenishment, and post-event reconciliation.
• Coordinate with stadium and vendor partners, including Stadium Operations, Security, Warehouse, third-party partners, and primary concert vendors.
• Oversee labor and timecard management, including staffing levels, shift assignments, and compliance with labor goals.
• Maintain event documentation, including event plans, schedules, sales tracking, and post-event summaries.
• Identify and resolve operational issues quickly and independently during events, escalating only when necessary.
• Drive process improvements to streamline operations and support departmental growth and transition.
• Perform manual labor, including lifting boxes, moving merchandise, and building or breaking down retail locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager