Manager, Residential Customer Solutions and Results
About The Position
Join Xcel Energy’s Customer Energy and Transportation Solutions team and help lead the change to a clean-energy future. We’re looking for a proven leader to drive customer offerings for geographically targeted programs that reduce natural gas and/or electricity use in order to help avoid costly system upgrades. In this role, you’ll provide dedicated leadership for product-based solution analysis and design, and lead a team delivering products and solutions that advance key priorities — from customer satisfaction and stakeholder engagement to trade relations, resource management and results. Energy-program experience and a solid grasp of utility regulatory frameworks are preferred. You may also represent the Company in stakeholder and regulatory proceedings.
Requirements
- College degree, preferably in business, marketing or a related field.
- Seven years of experience in marketing product management, and/or business analytics required.
- Three years' experience in a regulated utility.
- Ability to prioritize multiple competing needs with finesse.
- Proven results.
Nice To Haves
- Management/supervisory experience is strongly preferred.
- Experience, and preferably leadership experience, in several of these areas: Leading a team to deliver customer programs
- Understanding of utility regulatory requirements and frameworks
- Strong analytical acumen and familiarity with utility potential studies and cost-benefit analyses
- Comfortable in high-pressure settings, such as contested stakeholder meetings, executive presentations and acting as a witness in regulatory proceedings
- Collaborative approach to creative problem solving of internal and external issues, including managing third-party relationships
Responsibilities
- Deliver projects, solutions and objectives to meet goals.
- Lead, set priorities and assign work to direct reports for maximum efficiency and to meet goals.
- Obtain resources and foster positive relationships with internal and external clients.
- Ensure effective application of business processes and guide continuous improvements.
- Finalize goals and plans with direct reports.
- Provide expertise on all aspects of the business. Including target markets, product launches, advertising and promotion plans, customer management, pricing, channels, strategic planning, data analytics, operations, and/or budget management.
- Drive and champion business needs.
- Manage group to provide requirements and market information for business cases.
- Responsible for hiring, developing, training, coaching, counseling and rewarding a group of professional employees.
- Accountable for customer product goal attainment, tracking and reporting.
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
