Manager, Residential Customer Solutions and Results
About The Position
Join Xcel Energy’s Customer Energy and Transportation Solutions team and help lead the change to a clean-energy future. We’re looking for a proven leader to drive customer offerings for geographically targeted programs that reduce natural gas and/or electricity use in order to help avoid costly system upgrades. In this role, you’ll provide dedicated leadership for product-based solution analysis and design, and lead a team delivering products and solutions that advance key priorities — from customer satisfaction and stakeholder engagement to trade relations, resource management and results. Energy-program experience and a solid grasp of utility regulatory frameworks are preferred. You may also represent the Company in stakeholder and regulatory proceedings.
Requirements
- College degree, preferably in business, marketing or a related field.
- Seven years of experience in marketing product management, and/or business analytics required.
- Three years' experience in a regulated utility.
- Ability to prioritize multiple competing needs with finesse. Proven results.
Nice To Haves
- Management/supervisory experience is strongly preferred.
- Experience, and preferably leadership experience, in several of these areas: Leading a team to deliver customer programs
- Understanding of utility regulatory requirements and frameworks
- Strong analytical acumen and familiarity with utility potential studies and cost-benefit analyses
- Comfortable in high-pressure settings, such as contested stakeholder meetings, executive presentations and acting as a witness in regulatory proceedings
- Collaborative approach to creative problem solving of internal and external issues, including managing third-party relationships
Responsibilities
- Deliver projects, solutions and objectives to meet goals. Lead, set priorities and assign work to direct reports for maximum efficiency and to meet goals. Obtain resources and foster positive relationships with internal and external clients. Ensure effective application of business processes and guide continuous improvements. Finalize goals and plans with direct reports.
- Provide expertise on all aspects of the business. Including target markets, product launches, advertising and promotion plans, customer management, pricing, channels, strategic planning, data analytics, operations, and/or budget management.
- Drive and champion business needs. Manage group to provide requirements and market information for business cases.
- Responsible for hiring, developing, training, coaching, counseling and rewarding a group of professional employees.
- Accountable for customer product goal attainment, tracking and reporting.
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
