Manager, Research Associates - level dependent upon experience

CTI Clinical Trial and Consulting Services • Covington, KY

21d

About The Position

The Manager, Research Associates leads hiring, training, workload management, mentoring, and career development for Research Associates (RAs), Senior RAs, and Lead RAs, and potentially Assistant Managers. The role coordinates with Human Resources and other department leaders, improves the quality of the RA program, and provides assistance with high-level assignments. The manager also oversees schedules and timekeeping, prepares workflow and career-progression reports, and contributes to and presents RA training.

Requirements

• Excellent verbal and written communication skills.
• Good knowledge of medical and pharmaceutical terminology.
• Customer-service orientation and excellent relationship-building skills.
• Confident judgment in decision-making situations.
• Strong leadership skills.
• Self-motivated.
• Strong personnel management skills.
• Excellent knowledge of CTI departments and the skills needed for each.
• Good presentation skills.
• Bachelor’s degree.
• At least 3 years of experience as an RA or in a related role, including at least 2 years as a Lead or Senior RA.
• Strong understanding of CTI’s core values and processes.

Responsibilities

• Work with Human Resources to fulfill hiring needs and lead the training and development of staff.
• Manage workloads and project assignments for RAs, Senior RAs, Lead RAs, and potentially Assistant Managers.
• Lead liaison meetings with leaders from other departments.
• Lead efforts to improve the quality of the RA program and assist with high-level assignments.
• Review, approve, and manage schedules, timesheets, and time adjustments for RAs, Senior RAs, and Lead RAs efficiently and on time.
• Manage, mentor, and support the career development of a large number of RAs, Senior RAs, and Lead RAs with limited supervisor guidance.
• Manage challenging situations and provide constructive feedback with limited supervisor input.
• Prepare reports and analyze trends related to workflow management and RA career progression.
• Create training content and present during RA training meetings.
• Manage the RA training program and new-hire learning requirements.

Benefits

• Tuition reimbursement.
• Structured mentoring program.
• Flexible schedules to support work-life balance.
• Cash bonuses have been provided every year for the past decade.
• Dedicated training department and partnerships with universities and colleges to create programs in the field.
• Career progression support; 25% of global staff is promoted annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager