Manager, Remarketing Operations

DriveTime•Mesa, AZ

5d•Onsite

About The Position

The Remarketing Operations Manager is responsible for leading a team of inventory and transportation Coordinators to success. This includes but not limited to: assessing day to day performance, quality of work, reviewing existing processes for improvement, and goal setting. Our managers are responsible for providing feedback and coaching to develop our Coordinators to reach their highest potential in their current role and to help further develop their career with DriveTime. In long, Remarketing Operations Manager: Manages the Transportation Coordinators and vendors to ensure vehicles are delivered to auction within company expectations Monitors and reviews the work of Coordinators to ensure it is effective, and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring to create development plans for their staff to address any deficiencies Provide daily/monthly goals and strategy to their team that will maximize long-term success Administer continuous training and coaching to ensure quality customer service Identifies and recommends methods to improve management and operations of remarketing operations involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery Collaborate with various internal departments to ensure all business and compliance practices are followed Interact with department vendors to manage remarketing processes Oversee various aspects of project management with strategic business partners

Requirements

Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
Love of listening. We need folks that listen with the intent to understand, not just reply.
Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime, not just themselves.
Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.
Management material. We are looking for someone that can lead, manage and grow within our organization.
High School Diploma or GED required
2+ years of management experience in a call center or retail environment
Must be comfortable working on site

Nice To Haves

Bachelor's Degree preferred
Knowledge of Fair Debt Collection Practices Act is a plus
Familiarity with vehicle titles is a plus

Responsibilities

Manages the Transportation Coordinators and vendors to ensure vehicles are delivered to auction within company expectations
Monitors and reviews the work of Coordinators to ensure it is effective, and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring to create development plans for their staff to address any deficiencies
Provide daily/monthly goals and strategy to their team that will maximize long-term success
Administer continuous training and coaching to ensure quality customer service
Identifies and recommends methods to improve management and operations of remarketing operations involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery
Collaborate with various internal departments to ensure all business and compliance practices are followed
Interact with department vendors to manage remarketing processes
Oversee various aspects of project management with strategic business partners