Remarketing Specialist

Community Financial System, Inc.•Melbourne, Florida

4d•Onsite

About The Position

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Requirements

High school diploma or equivalent required
Minimum of 2–4 years of experience in personal lines insurance, including quoting, underwriting support, or account management
Demonstrated understanding of Florida personal insurance products, including homeowners, auto, flood, umbrella, and related lines
All applicants must be 18 years of age or older
Active Florida 4‑40 Customer Representative License required or Active Florida 2‑20 General Lines License preferred (or ability to obtain within a defined time period, if applicable)
Ability to meet all continuing education requirements as mandated by the Florida Department of Financial Services

Nice To Haves

Associate’s or Bachelor’s degree in Business, Insurance, Finance, or a related field preferred
Prior experience working with multiple personal lines carriers and remarketing renewals strongly preferred
Additional professional designations (e.g., ACSR, CIC, CRM) are a plus but not required

Responsibilities

Proactively review upcoming personal lines renewals to identify remarketing opportunities due to pricing increases, coverage gaps, underwriting changes, or client requests
Solicit, analyze, and compare quotes from multiple personal lines carriers, ensuring competitive pricing and appropriate coverage
Evaluate carrier proposals for compliance with Florida insurance regulations, underwriting guidelines, and internal quality standards
Collaborate with Producers and Account Managers to develop and recommend optimal renewal or replacement strategies
Prepare clear, client‑ready coverage comparisons, proposals, and summaries highlighting key coverage differences, limits, deductibles, and exclusions
Communicate effectively with insurance carriers regarding underwriting questions, revisions, binds, and policy issuance
Ensure timely completion of remarketing activities to meet renewal deadlines and service level expectations
Maintain accurate documentation within agency management systems, ensuring all remarketing activity is properly recorded
Support retention initiatives by identifying patterns related to pricing, carriers, or coverage structures and sharing insights with leadership
Adhere to all agency procedures, compliance requirements, and ethical standards related to personal insurance transactions
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner