Manager, Registration

Sutter Health•San Francisco, CA

6d•Onsite

About The Position

Responsible for daily departmental operations of all registration and admitting functions. Primary duties are to implement standardized processes and best practices; carry out the concept of one team, assist in monitoring compliance with regulatory, accreditation, and safety standards; monitor every day activities and maintain an effective working relationship with internal customers and all key department managers. Leads and assists in achieving the overall patient and physician experience to standard service levels.

Requirements

Bachelor's degree in Business Administration, Healthcare or related field (equivalent experience will be accepted in lieu of the required degree or diploma)
8 years of recent relevant experience
Working knowledge and understanding of insurance and medical terminology
General knowledge of patient access financial counseling functions in acute and non-acute settings
Demonstrates leadership skills and ability to provide constructive and timely feedback to team members to support continuous improvement
Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results
Able to handle difficult circumstances and make sound business decisions with little direction
Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives
Knowledge of emerging trends and how it impacts operations

Responsibilities

Implement standardized processes and best practices
Carry out the concept of one team
Assist in monitoring compliance with regulatory, accreditation, and safety standards
Monitor daily activities
Maintain an effective working relationship with internal customers and all key department managers
Achieve the overall patient and physician experience to standard service levels