Event Registration Manager

ITA Group Inc • West Des Moines, IA

7d • Onsite

About The Position

The Event Registration Manager (ERM) works together with the Event Manager to facilitate event experiences, focusing specifically on the participant’s experience including the attendee journey, data management, housing and financial reconciliation. The ERM provides clients with critical reporting including financial revenue reconciliation and financial oversight regarding hotel block attrition. The ERM is responsible for registration vendor management (data management platforms, badge printing, mobile applications) and owning the relationship with hotel reservations/rooming agents and all suppliers that they work with.

Requirements

• Associate’s or Bachelor’s degree in Event Management, Marketing or Business Administration or related field.
• Minimum two years work experience in a related field, customer service or retail industry.
• Excellent data entry skills.
• Proficiency with Microsoft® PowerPoint, Microsoft® Word and Microsoft® Excel.
• Ability to understand web site registration and verification processes.
• Ability to process detailed work with a high degree of accuracy.
• Excellent communication skills, both written and verbal.
• Strong organization skills to handle numerous projects to meet deadlines.
• Effective interpersonal skills; ability to work as part of a team.
• Ability to display a sense of urgency, ownership and accountability.
• Strong problem-solving skills.
• Familiarity with general accounting and accounts receivable principles.
• Ability to travel on programs as assigned.
• Ability to listen, understand and respond to external and internal customers’ needs in a timely manner.
• Ability to work the time necessary to complete projects and/or meet deadlines.

Nice To Haves

• Experience with Project Management Software, Visio and CRM system knowledge a plus, but not required.
• Customer service experience in a service-related industry preferred.

Responsibilities

• Facilitate event experiences, focusing on the participant's journey, data management, housing, and financial reconciliation.
• Provide clients with critical reporting, including financial revenue reconciliation and financial oversight regarding hotel block attrition.
• Manage registration vendors (data management platforms, badge printing, mobile applications).
• Own the relationship with hotel reservations/rooming agents and their suppliers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree