Manager Registration

Lehigh Valley Health Network • Allentown, PA

1d • Onsite

About The Position

Lehigh Valley Health Network (LVHN) is seeking a Manager Registration to assume complete accountability and responsibility for the direction and management of registration specialists and support staff in all assigned areas during operational hours. This role oversees day-to-day operations, ensuring accuracy and completeness of registration and compliance with all relevant regulations. The Manager establishes a culture of service excellence, focusing on patient, provider, and colleague satisfaction and engagement, and collaborates with clinical and provider staff to foster excellence in a manner that ensures patient quality and safety.

Requirements

• Bachelor’s Degree in Business, Health Administration or related discipline or 8 years previous registration experience and knowledge of insurance plans; experience in improving work flow/processes and patient, staff and provider satisfaction will be considered in lieu of degree.
• 5 years Healthcare or customer service environment with demonstrated track record of success in progressively responsible assignments and leadership positions.
• Excellent organizational and problem solving skills
• Proficient in the use of MS Office applications
• Demonstrated initiative and self motivation
• Knowledge of registration and automated insurance verification software
• Exceptional communication skills including verbal, written and active listening

Nice To Haves

• Master’s Degree Business, Health Administration or related discipline.
• Knowledge of budget preparation and execution
• Previous training in Lean or Six Sigma

Responsibilities

• Monitors work queues and daily performance expectations to ensure colleagues adhere to Revenue Cycle, Compliance, Departmental and Network policies and procedures.
• Responsible for timely recruiting, counseling, evaluating, and recommending termination (in conjunction with Human Resources).
• Establishes short and/or long-term departmental goals.
• Evaluates team performance against stated goals and objectives.
• Collects and tracks data via audits and observations.
• Monitors employees' time entry and ensures timely and accurate completion of payroll and PTO review.
• Monitors and evaluates key performance indicators for assigned areas.
• Identifies opportunities for revenue enhancement and improved account accuracy.
• Produces reports/proposals and analyses for assigned areas.
• Proactively manages risks associated with day-to-day operational issues.
• Works closely with clinical and provider staff to reduce or eliminate risk.
• Ensures an environment that is safe for employees, patients, and visitors, and corrects and reports unsafe situations.
• Responsible for maintaining competencies and complete employee records to adhere with regulatory entities.
• Investigates, responds and resolves patient and colleague concerns timely.
• In collaboration with Director, responsible for monitoring the operating budget to ensure that expenses are within budget; identifies and explains budget variances accordingly.

Benefits

• Great Place to Work® certification
• Culture of trust
• Rewarding and successful career opportunities
• Alignment with core values – Compassion, Integrity, Collaboration and Excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Manager