Manager, Registration

Sutter Health•San Francisco, CA

7d•Onsite

About The Position

Responsible for daily departmental operations of all registration and admitting functions. Primary duties are to implement standardized processes and best practices; carry out the concept of one team, assist in monitoring compliance with regulatory, accreditation, and safety standards; monitor every day activities and maintain an effective working relationship with internal customers and all key department managers. Leads and assists in achieving the overall patient and physician experience to standard service levels.

Requirements

Equivalent experience will be accepted in lieu of the required degree or diploma.
Bachelor's degree in Business Administration, Healthcare or related field.
8 years of recent relevant experience.
Working knowledge and understanding of insurance and medical terminology.
General knowledge of patient access financial counseling functions in acute and non-acute settings.
Demonstrates leadership skills and ability to provide constructive and timely feedback to team members to support continuous improvement.
Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.
Able to handle difficult circumstances and make sound business decisions with little direction.
Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.
Knowledge of emerging trends and how it impacts operations.

Responsibilities

Implement standardized processes and best practices.
Carry out the concept of one team.
Assist in monitoring compliance with regulatory, accreditation, and safety standards.
Monitor daily activities.
Maintain an effective working relationship with internal customers and all key department managers.
Lead and assist in achieving the overall patient and physician experience to standard service levels.