Manager, Registration and Operations

The Skoll Foundation•Palo Alto, CA

17h•$108,571 - $130,410•Hybrid

About The Position

The Skoll Foundation is hiring a Manager, Registration & Operations based in Washington, DC. This role is eligible for a hybrid work schedule, including Tuesday, Wednesday, and Thursday required onsite in the Washington, DC office. The Skoll Foundation is a private grantmaking foundation that seeks to build a sustainable world of peace and prosperity for all by investing in, connecting, and championing social entrepreneurs and other social innovators. Together, we advance bold and equitable solutions to the world's most pressing problems. The Manager, Registration & Operations is a critical member of the Skoll Convenings team, responsible for the end-to-end delegate curation and registration experience across all Skoll-hosted convenings — with a primary focus on the Skoll World Forum. This role bridges strategic planning and on-the-ground execution: owning the technical build and rollout of tech systems, managing the SWF registration experience from invitation through onsite arrival, and providing meaningful production and operations support to the team. Reporting to the Associate Director & Producer, Convenings, the Manager works cross-functionally with IT, Communications, Community, and external partners to deliver a seamless, high-quality delegate experience. This role also stewards the event technology stack and Salesforce CRM for convenings, driving process improvements that strengthen the team’s operational foundation.

Requirements

A Bachelor’s degree or equivalent experience and a minimum of five (5) years of experience in event operations, registration management, or program coordination.
Demonstrated experience with event registration systems, attendee management, and/or CRM platforms — Salesforce strongly preferred.
Exceptional attention to detail and organizational skills; ability to manage multiple concurrent workstreams.
Excellent client-facing skills; composure and professionalism in high-pressure environments.
Strong written and verbal communication skills.
High proficiency with Salesforce, Asana, Excel, PowerPoint, Outlook, and Word.
Ability to travel domestically and internationally, including extended onsite time at the Skoll World Forum in Oxford, UK.
Able to work onsite three days a week, Tuesday, Wednesday, and Thursday, in Washington, DC, and within fifty miles of the Skoll office. Locational proximity of fifty miles or closer to the Washington, DC office is required for consideration.

Nice To Haves

Direct experience within philanthropy, social entrepreneurship, global issues, or the social sector.
Experience with CVENT or similar event registration platforms in a large-scale convening context.
Experience supporting event budget management and vendor coordination.
Enthusiastic and flexible collaborator with humility, a positive demeanor, and exceptional service orientation, ready to roll up sleeves and collaborate across the Foundation’s small team.
A keen sense of integrity, professionalism, and commitment to creating a positive organizational culture.
Comfortable working in a fast-paced environment and adaptable to change.
Interest in social innovation and alignment with the Skoll Foundation’s mission to catalyze transformational social change.

Responsibilities

Develop delegate curation and invitation criteria annually; enforce deadlines for staff and external referrals; establish and monitor curation goals
Oversee end-to-end registration platform design, build, and rollout in partnership with IT — including Salesforce integration, form design, testing, training, and troubleshooting
Own on-site registration and badging process; manage registration team and seasonal contractors
Develop streamlined and user friendly registration processes for special delegate groups (e.g., Global Access Pathways, funder bundles)
Support various event production logistics; interface with external production partners and vendors on key milestones
Coordinate staff travel and accommodation for SWF and other Skoll convenings (e.g., UNGA)
Support vendor contracting processes and invoice management
Provide data research and analysis for event-related projects; support event security coordination
Coordinate across teams to develop SWF resources including website content, Delegate Guide, staff role assignments; etc
Manage seating plans for New Theatre and other SWF venues
Steward event tech content and data: microsite/schedule content, mobile app integration, registration platform configuration; IT owns development and infrastructure
Drive internal process improvements across registration and operations workflows
Manage cross-departmental collaboration systems for SWF
Oversee [email protected] and [email protected] inboxes
Maintain Salesforce CRM for convenings: campaigns, contacts, data cleansing, dashboards
Support event communications with the Communications team