Manager Registration

Schuylkill • Allentown, PA

8d • Onsite

About The Position

Assumes complete accountability/responsibility for the direction and management of registration specialists and support staff in all areas assigned during hours of operation. Oversees the day-to-day operations, which includes but is not limited to ensuring accuracy and completeness of registration and compliance with all regulations pertaining to the process. Establishes a culture of service excellence, focusing on patient, provider and colleague satisfaction and engagement. Works collaboratively with clinical and provider staff to foster excellence in a manner that ensures patient quality and safety.

Requirements

• Bachelor’s Degree in Business, Health Administration or related discipline or 8 years previous registration experience and knowledge of insurance plans; experience in improving work flow/processes and patient, staff and provider satisfaction will be considered in lieu of degree.
• 5 years Healthcare or customer service environment with demonstrated track record of success in progressively responsible assignments and leadership positions.
• Excellent organizational and problem solving skills
• Proficient in the use of MS Office applications
• Demonstrated initiative and self motivation
• Knowledge of registration and automated insurance verification software
• Exceptional communication skills including verbal, written and active listening

Nice To Haves

• Master’s Degree Business, Health Administration or related discipline.
• Knowledge of budget preparation and execution
• Previous training in Lean or Six Sigma

Responsibilities

• Monitors work queues and daily performance expectations to ensure colleagues adhere to Revenue Cycle, Compliance, Departmental and Network policies and procedures.
• Responsible for timely recruiting, counseling, evaluating, and recommending termination (in conjunction with Human Resources).
• Establishes short and/or long-term departmental goals.
• Evaluates team performance against stated goals and objectives.
• Collects and tracks data via audits and observations.
• Monitors employees' time entry and ensures timely and accurate completion of payroll and PTO review.
• Monitors and evaluates key performance indicators for assigned areas.
• Identifies opportunities for revenue enhancement and improved account accuracy.
• Produces reports/proposals and analyses for assigned areas.
• Proactively manages risks associated with day-to-day operational issues.
• Works closely with clinical and provider staff to reduce or eliminate risk.
• Ensures an environment that is safe for employees, patients, and visitors, and corrects and reports unsafe situations.
• Responsible for maintaining competencies and complete employee records to adhere with regulatory entities.
• Investigates, responds and resolves patient and colleague concerns timely.
• In collaboration with Director, responsible for monitoring the operating budget to ensure that expenses are within budget; identifies and explains budget variances accordingly.

Benefits

• The job description mentions that Lehigh Valley Health Network is an equal opportunity employer and will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager