Manager Regional Facilities–Northeast Corporate Offices (Hybrid-Boston, MA or NYC, NY)

First Citizens Bank•Boston, MA

4d•Hybrid

About The Position

This is a hybrid role (3 days a week in the office), with the expectation that time working will regularly take place inside and outside of a company office in Boston MA or New York City, NY. This position is part of the Workplace Planning & Operations team, and is responsible for managing the maintenance, business operations, and physical assets of Bank facilities at an advanced level of scope and ability for the Northeast Corporate Office portfolio. Responsible for implementing space planning strategy, overseeing daily operations, preventative and reactive maintenance, and capital project work for locations within the assigned portfolio. Ensures department activities and methodologies create value for the Bank, as well as align with business goals and objectives through expertise and familiarity with facility infrastructure. Implements policies or procedures that enforce regulatory and corporate policy compliance. Maximizes operational efficiencies, improves service quality and delivery, and manages risks through oversight of facility activities and research, and recommends industry best practices. Manages and develops regional staff responsible for oversight of office facilities.

Requirements

Bachelor's Degree and 8 years of experience in Corporate Real Estate Facilities or Property Management OR High School Diploma or GED and 12 years of experience in Corporate Real Estate Facilities or Property Management

Nice To Haves

Experience operating large office or campus facilities - for leased and owned portfolio
Experience with operations of the building - maintenance, vendor managmeent, space planning (move/add), etc.
Experience with corporate office hospitality functions.
Large company experience in facility management.
Ability to travel to portfolio and other locations as needed. (25%-33%)

Responsibilities

Develops and manages continuous relationships with key department leaders ensuring continuous alignment of the workplace with business needs.
Collaborates with management and Department Heads on strategic activities related to forecast growth and space needs, prioritizing projects, and initiatives.
Supports acquisition integration activities.
Manages and oversees functions related to ensuring a positive in-office experience for associates and customers, including meeting functional needs, ensuring hospitality standards are met, and providing logistical support to large meetings and on-site events.
Manages and oversees key vendor relationships to optimize the value of the engagement on pricing and service levels.
Works with key vendors to determine if improvements or changes are needed.
Coordinates with procurement and vendor management on contract activity as needed.
Develops, creates, tracks, and maintains short and long-term (3-5 years) capital and expense budgets, got assigned locations, including business case recommendations for proposed major expenditures or budget variances.
Ensures long-term schedule and capital plans are established and maintained for locations within the region.
Reports on budget performance and plan versus actual variations.
Identifies cost savings and cost reduction opportunities.
Manages facilities staff for the region, providing coaching and support for professional development.
Establishes and monitors expectations to achieve company and department goals.
Makes appropriate changes to guidelines, procedures, and routines to meet objectives.
Manages the selection, hiring, performance, training, and evaluation of assigned staff, which may include professional development.
Completes, plans, and executes enhancement projects at assigned regional locations.
Supports projects outside the Department that involve the workplace projects.