Manager Regional and Affiliate Lab Services
About The Position
Dartmouth Hitchcock Medical Center and Clinics is home to the largest laboratory in New Hampshire, providing Pathology and Clinical Laboratory services to DHMC & Clinics physician practices, Dartmouth Health System member hospitals, and independent practices and hospitals throughout New Hampshire and Vermont. The laboratory is a high-volume operation with cutting-edge technology and automation, a collaborative culture, and a focus on learning, growth, process improvement, and innovation. The Manager of Regional and Affiliate Laboratory Services provides management and leadership to Dartmouth Health affiliate laboratories within the Pathology Service Line and interfaces with external clients. The manager leads initial laboratory integration project work with Dartmouth Health and ensures ongoing standardization of services. This includes supervising staff; overseeing the laboratory test menu, workflow, and client satisfaction; coordinating long-term clinical and operational planning; and integrating Pathology Service Line perspectives into affiliate operating systems. This is a full-time, 40-hour-per-week hybrid position, with one remote day per week and four days onsite at Dartmouth Health locations throughout the region.
Requirements
- Bachelor’s degree, MT (ASCP), or equivalent education in basic sciences and clinical laboratory experience.
- Five years of progressively higher-level management or supervisory experience.
- Certification in a Clinical Laboratory Science subspecialty within one year of hire is preferred. Listed certifications include MLT, MLS, MLT-AMT, MDxT, BB-ASCP, C-ASCP, M-ASCP, SBB-ASCP, SC-ASCP, SH-ASCP, and SM-ASCP.
Nice To Haves
- Master’s degree in Business Administration, health administration, or a related clinical science field.
- Certification in a Clinical Laboratory Science subspecialty within one year of hire, including one of the listed laboratory technician, medical laboratory science, molecular diagnostics, blood banking, chemistry, or microbiology certifications.
Responsibilities
- Direct affiliate laboratory managers and supervisors in integrating and maintaining standardization across laboratory management and operations, including test menus, instrument selection, and policies.
- Coordinate Dartmouth Health support for regulatory requirements, quality systems, performance improvement projects, and laboratory information systems that meet the needs of providers, patients, and others.
- Lead and guide financial management and monitoring, including annual capital and operating budgets, financial performance dashboards, and strategies to address budget deviations.
- Maximize revenues and minimize operating expenses by reviewing patient billing, coding practices, compliance, and fee structures; implement cost-control measures.
- Coordinate affiliate laboratory activities with the Dartmouth Health system-wide and Pathology Service Line operating plans.
- Serve as a resource to affiliate laboratory leaders and medical staff to support high-quality, timely laboratory services.
- Initiate and review proposals to modify Pathology Service Line operational systems and assist affiliates in implementing necessary changes.
- Collaborate with the Pathology Outreach Manager to support affiliate laboratory outreach services through marketing and logistical support to potential clients.
- Collaborate with the Pathology Quality Systems Manager to assist affiliate laboratory managers with quality assurance, performance improvement, and regulatory and accreditation requirements.
- Provide leadership and serve as a Pathology Service Line resource to affiliate laboratory managers and supervisors on policies and procedures, staffing issues, and performance management.
- Perform other duties as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
