Manager, Quebec Claims

Sovereign Insurance • Montreal, QC

13d • Hybrid

About The Position

At Sovereign Insurance, a wholly owned subsidiary of The Co-operators General
Insurance Company, we believe leadership is shaped by purpose, collaboration,
and meaningful contribution. When you grow, we grow — your success crowns ours.

We value diverse perspectives, bold ideas, and people who lift others up. Here,
your initiative matters, and your efforts help build the resilience of the
Canadian businesses and communities we serve.

That shared commitment strengthens our culture and moves us forward — together.
That’s the Crown Effect.

Our Claims Management Team is looking for a dynamic self-starter with a natural
ability to lead people. Utilizing previous commercial experience and
established corporate philosophies, policies, procedures and standards, the
successful candidate will plan, organize, guide, and evaluate the activities of
the Claims teams for the Quebec Region in Montreal. He or she will be a mentor
and coach with excellent communication and relationship-building skills, the
ability to develop and engage a high-performance team of professionals and be
personally committed to exceptional customer service.

Requirements

• A minimum of 7 years claims experience with 3 minimum years of managerial experience.
• Licensed with the AMF
• Commercial experience
• Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.

Responsibilities

• Managing, recruiting, coaching, and providing technical feedback and guidance to a team of 6- 10 people in a fast-paced environment, through file review, internal auditing, and oversight of daily activities.
• Managing and leading the development and maintenance of positive, collaborative, and productive relationships with staff from other offices and Sovereign General departments.
• Participating in the ongoing development of processes and procedures with the Claims Management team, under the direction of the Associate Vice President Claims.
• Overseeing the claims team, on large complex files and liaise with the National Claims Operations on files exceeding office authority participating in meetings, mediations, trials, and Examinations for Discovery.
• Participating in budget planning/forecasting and reconciliation for the Montreal Claims operations.

Benefits

• Room to grow with confidence — build your career, contribute your ideas, and see the impact of your work.
• A culture that values you — inclusive, collaborative, and respectful, where different perspectives are encouraged and heard.
• Rewards that recognize you and the work you do - competitive salary and variable compensation, benefits and pension, paid time off, development and recognition programs.
• Support for your well-being — a holistic approach to physical, mental, social, and financial wellness.
• Pride in purpose — being part of a Canadian organization dedicated to protecting Canadian businesses and the communities they serve while giving back through volunteering, donations, and national initiatives that help build a more sustainable future.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees