Account Manager (Quebec City) Account Manager (Quebec City)

Nestle Operational Services Worldwide SA•Montreal, QC

1d•Remote

About The Position

Nestlé Nespresso SA is a pioneer and is widely regarded as one of the top references in the field of high-quality portioned coffee. The company works with more than 168,550 farmers in 18 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities. In 2022, Nespresso achieved B Corp™ certification – joining an international movement of over 9,700 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency. Headquartered in Vevey, Switzerland, Nespresso operates in 96 markets and has over 14'000 employees. In 2024, it operated a global retail network of 818 boutiques. For more information, visit the Nespresso corporate website: www.nestle-nespresso.com. We are seeking an Account Manager to work remotely in Montreal, reporting to the Regional Sales Manager B2B. The Account Manager will be responsible for customer acquisition, retention, and productivity within the Hotels, Restaurants, and Offices sectors, ensuring high visibility and best-in-class service (before and after) for HORECA/OFFICE prospects and customers to establish a leadership position in the category. The successful candidate will oversee a designated territory in the Montreal region. Note: this position is an existing vacancy.

Requirements

Bachelor’s degree in commerce, economics, hospitality, or a related field
Valid and full driver’s license
3-5 years of experience in marketing or sales
Strong business acumen, autonomy, diligence, and creativity
Excellent communication and presentation skills
The ability to convey key brand messages with passion, credibility, and sincerity
Flexibility and adaptability to changing environments
The capability to self-manage remotely
Bilingualism in English and French language skills are a requirement

Nice To Haves

Experience in the HORECA or OFFICE channel considered a strong asset
Account management experience viewed as a strong asset

Responsibilities

Acquiring new HORECA (Hotels, Restaurants, Cafés) and OFFICE customers within a defined territory.
Maintaining and cultivating relationships with existing customers and managing their contractual coffee consumption.
Optimizing customer profitability and ensuring compliance with corporate and regional channel guidelines and policies.
Performing weekly and monthly reporting on sales and business KPIs.
Leveraging existing market knowledge and networks to enhance Nespresso’s presence in HORECA and OFFICE channels.
Ensuring high visibility within the HORECA and OFFICE channels through customer acquisition and machine placements in the defined territory.
Executing the strategy for the HORECA and OFFICE channels to meet business targets and objectives outlined in the Operational Plan.
Collaborating closely with the key account team.

Benefits

Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Three weeks of Vacation and six personal days (Personal Paid Holidays)
Vehicle Eligibility
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Free Headspace Account – guidance to create habits to support your mental health
Free Nespresso Coffee Machines and $100 monthly coffee credit
Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
Additional discounts on a variety of products and services offered by our preferred vendors and partnerships