(USA) Manager, Quality Assurance

Walmart•Bentonville, AR

4d•Onsite

About The Position

The Manager, Quality Assurance leads the development and execution of quality assurance programs to support consistent service delivery, customer satisfaction, and product quality. The role analyzes quality data, identifies opportunities for improvement, oversees audits and corrective actions, and works with stakeholders to implement effective solutions. It also promotes continuous improvement, compliance with company standards, and a culture of integrity, accountability, and operational excellence. The role is part of Walmart Brands’ Quality Assurance team, which works across product categories and collaborates with Product Development, Merchandising, Sourcing, Packaging, suppliers, and testing laboratories. The team uses data, customer feedback, and quality metrics to improve quality throughout the product lifecycle. The manager develops and evaluates quality assurance programs, communicates findings and recommendations to leadership, and leads, coaches, and develops associates. The position is based at Walmart’s primary location in Bentonville, Arkansas. Walmart states that the annual salary range is $80,000 to $155,000, with additional annual or quarterly performance bonuses; certain positions may also include stock.

Requirements

Bachelor’s degree in Business, Communications, Education, Engineering, or a related field and 2 years of experience in training, quality, product development, or a related area; alternatively, 4 years of experience in training, quality, product development, or a related area.
Proven experience in quality assurance management, including developing and implementing quality control processes and programs.
Strong leadership skills and ability to mentor, train, and develop team members.
Expertise in data analysis, root cause analysis, and corrective and preventive actions (CAPA).
Proficiency in managing supplier quality and new product development quality standards.
Excellent communication skills to collaborate with stakeholders and deliver actionable feedback.
Knowledge of quality management systems, risk analysis, and key performance indicators (KPIs).
Commitment to ethical standards, integrity, and organizational values.

Nice To Haves

Customer service experience.
Human resources experience.
Sales experience.
Training and development experience.
Training and facilitation experience.
Master of Business Administration.

Responsibilities

Manage quality assurance processes by conducting audits, analyzing key quality drivers, and providing actionable feedback to improve customer service levels.
Develop, implement, and evaluate quality assurance programs that incorporate industry best practices.
Collaborate with stakeholders to identify training needs and recommend process improvements.
Ensure corrective actions are executed.
Oversee quality assurance plans, document processes, and communicate findings and recommendations to leadership.
Lead, mentor, and develop associates to build accountability, promote continuous learning, and support business objectives.
Ensure compliance with company policies and ethical standards, and support a positive work environment aligned with Walmart values.
Analyze quality data, customer feedback, and quality metrics to drive continuous improvement and corrective actions.
Coordinate with Product Development, Merchandising, Sourcing, Packaging, suppliers, and testing laboratories on product quality initiatives.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term and long-term disability coverage.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid education benefit program, Live Better U, covering eligible tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards; additional compensation includes annual or quarterly performance bonuses, and certain positions may also include stock.