(USA) Manager, Quality Assurance
About The Position
The Manager, Quality Assurance, leads the development and execution of quality assurance programs to ensure consistent service delivery and customer satisfaction. The role analyzes quality data, identifies improvement opportunities, and collaborates with stakeholders to implement effective solutions. It oversees quality audits and corrective actions, fosters continuous improvement, supports team development through coaching and mentoring, and ensures compliance with company standards while promoting integrity, accountability, and operational excellence. The Quality Assurance team at Walmart Brands leads product quality initiatives across categories and collaborates with Product Development, Merchandising, Sourcing, Packaging, suppliers, and testing laboratories. The team uses data, customer feedback, and quality metrics to drive continuous improvement and corrective actions, while supporting clear communication, accountability, cross-functional coordination, and professional growth.
Requirements
- Bachelor’s degree in Business, Communications, Education, Engineering, or a related field and 2 years’ experience in training, quality, product development, or a related area; or 4 years’ experience in training, quality, product development, or a related area.
- Proven experience in quality assurance management, including developing and implementing quality control processes and programs.
- Strong leadership skills, including the ability to mentor, train, and develop team members.
- Expertise in data analysis, root cause analysis, and corrective and preventive actions (CAPA) to drive continuous improvement.
- Proficiency in managing supplier quality and new product development quality standards.
- Excellent communication skills to collaborate with stakeholders and deliver actionable feedback.
- Knowledge of quality management systems, risk analysis, and key performance indicators (KPIs).
- Commitment to ethical standards, integrity, and supporting organizational values.
Nice To Haves
- Customer service, human resources, sales, training and development, or training and facilitation experience.
- Master of Business Administration.
Responsibilities
- Manage quality assurance processes by conducting audits, analyzing key quality drivers, and delivering actionable feedback to improve customer service levels.
- Develop, implement, and evaluate quality assurance programs incorporating industry best practices to enhance operational effectiveness.
- Collaborate with stakeholders to identify training needs, recommend process improvements, and ensure corrective actions are executed.
- Oversee quality assurance plans, document processes, and communicate findings and recommendations to leadership.
- Lead, mentor, and develop associates to build accountability, promote continuous learning, and support business objectives.
- Ensure compliance with company policies and ethical standards, and support a positive work environment aligned with Walmart values.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit program, including tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
