Manager - Quality Assurance & Engineering
Church Mutual Insurance Company, S.I.•Merrill, WI
•Hybrid
About The Position
The IT Quality Assurance & Engineering Manager is responsible for establishing and leading the quality engineering strategy, testing practices, automation frameworks, and quality governance processes across the IT organization. This role leads a team of quality assurance analysts, test automation engineers, and quality engineering professionals responsible for ensuring the reliability, performance, security, and business readiness of technology solutions delivered throughout the enterprise. The manager serves as the organization's quality leader, developing testing standards, quality metrics, automation strategies, and best practices that enable consistent, scalable, and efficient software delivery. This position partners closely with Development Managers, Product Owners, Enterprise Architecture, Infrastructure, Cybersecurity, and business stakeholders to embed quality throughout the software development lifecycle.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- 7+ years of quality assurance, software testing, or quality engineering experience.
- 3+ years of leadership experience managing QA, testing, or engineering teams.
- Experience establishing enterprise testing standards and governance processes.
- Strong understanding of Agile, DevOps, and modern software delivery practices.
- Experience implementing and scaling test automation frameworks.
- Excellent communication, stakeholder management, and leadership skills.
Nice To Haves
- Experience within the Property & Casualty insurance industry.
- Experience supporting policy administration, claims, billing, digital, or customer-facing insurance platforms.
- Experience with Guidewire PolicyCenter, BillingCenter, or ClaimCenter testing practices.
- Experience supporting cloud-based technology platforms and digital transformations.
- Knowledge of regulatory and compliance considerations within the insurance industry.
- Relevant certifications are preferred, such as: ISTQB Certified Tester, Certified Agile Tester, Certified Scrum Master, SAFe Agilist, Certified Quality Engineer (ASQ).
Responsibilities
- Establish and maintain the enterprise Quality Engineering strategy, vision, and roadmap.
- Lead, mentor, and develop a team of quality assurance analysts and test engineers.
- Build a culture of quality, continuous improvement, accountability, and operational excellence.
- Define quality objectives and key performance indicators (KPIs) across IT delivery teams.
- Drive adoption of modern testing methodologies, automation practices, and quality engineering principles.
- Develop and maintain enterprise testing frameworks, methodologies, standards, and best practices.
- Establish testing policies and quality gates for projects, enhancements, and production releases.
- Define entry, exit, and acceptance criteria across the software development lifecycle.
- Ensure all technology teams follow established quality assurance and testing standards.
- Lead quality governance reviews for strategic projects and major technology initiatives.
- Develop and maintain templates, procedures, and quality documentation standards.
- Oversee planning and execution of: Functional testing, Integration testing, Regression testing, User acceptance testing, Performance testing, Security testing, Accessibility testing, Release validation testing.
- Ensure appropriate test coverage and traceability from business requirements through solution delivery.
- Monitor and improve defect prevention, detection, and remediation practices.
- Establish enterprise automation strategies and testing frameworks.
- Drive adoption of automated testing across applications, APIs, integrations, and digital platforms.
- Develop standards for test automation tools, frameworks, and reporting.
- Partner with development teams to integrate automated testing into CI/CD pipelines.
- Increase automation coverage while improving release quality and speed.
- Collaborate with DevOps teams to embed quality controls into deployment pipelines.
- Define and track quality metrics including: Defect leakage, Test coverage, Automation coverage, Production incidents, Release quality, Mean time to resolution.
- Analyze trends and recommend process improvements.
- Lead post-implementation reviews and root cause analysis activities.
- Evaluate and manage quality engineering tools and platforms.
- Lead vendor selection and implementation efforts related to testing and quality management.
- Manage relationships with third-party testing partners and consulting organizations.
- Ensure tools support enterprise quality objectives and technology strategies.
- Ensure testing activities support regulatory, compliance, and audit requirements.
- Partner with Cybersecurity and Risk Management teams to validate appropriate controls.
- Support internal and external audits by providing testing documentation and evidence.
- Develop testing approaches for business continuity and disaster recovery validation.
Benefits
- Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
