Manager, Quality and Risk

Extendicare • Hamilton, ON

2d • Onsite

About The Position

Reporting to the Executive Director, the Infection Control (IC) Manager supports the development and implementation of the person-centered care philosophy. This role is accountable for establishing a culture of compliance and adherence to infection prevention and control (IPAC) while serving residents, families, and colleagues. Key outcomes include increased resident & family satisfaction, highly engaged teams, exceptional quality indicators, a culture of compliance to promote safety, and adherence to IPAC standards and requirements set under legislation and Revera’s IPAC Policies and Procedures.

Requirements

• IPAC education and experience in: Infectious Diseases, Cleaning & Disinfection, Data Collection & Trend Analysis, Reporting Protocols, Outbreak Management, Asepsis, Microbiology, Adult Education, Epidemiology, Program Management.
• Successful completion of an IPAC Canada Endorsed Course upon hire or within one year of hire.
• Current certification in infection control from the Certification Board of Infection Control and Epidemiology (on or before April 11, 2025).
• Minimum of one (1) year of experience working as a healthcare professional in the long-term care sector.
• Minimum of three (3) years of experience working in a managerial or supervisory capacity in a health care setting.
• Demonstrated leadership and communication skills.
• Professional competencies related to life-long learning, public relations, and health environment awareness.
• Possession of strong motivational, team building, and time management skills.
• Must be computer literate in Microsoft Office Suite and iPads.

Nice To Haves

• Proficiency in a second language is considered an asset.

Responsibilities

• Manage and oversee the IPAC program for the home.
• Lead the IPAC team at the home.
• Oversee the delivery of IPAC education to all staff, caregivers, volunteers, visitors, and residents.
• Audit IPAC practices in the home.
• Trend and analyze audit scores and investigate Root Causes (using the continuous quality improvement model) to support action planning.
• Conduct regular infectious disease surveillance.
• Ensure surveillance is completed in HealthConnex by the nurse/designate on the shift of Resident symptom onset, and appropriate interventions are implemented; Staff surveillance is conducted in HealthConnex by Managers at the site.
• Implement Revera’s IPAC policies and procedures and participate in the development, assessment, planning, implementation, and evaluation of the Home’s IPAC Program.
• Implement any Chief Medical Officer of Health or the Minister of Long-Term Care Directive issued.
• Convene and participate with the Outbreak Team at the onset of an outbreak and regularly through the outbreak.
• Review any daily and monthly screening results and trend and analyze.
• Ensure the home has and maintains a hand hygiene program for residents, staff, and visitors.
• Participate in and attend any Interdisciplinary/Quality Team meetings in the home to support IPAC across all disciplines.
• Attend regional IPAC meetings, education, or communities of practice and report the status of the Home’s IPC Program.
• Develop and maintain relationships with the HUB, local Public Health, laboratory representatives, and IPAC leads at the regional and national level.
• Participate in quality initiatives, perform and/or coordinate audits on a regular basis, and prepare action plans to ensure adherence to IPAC standards and recommend improvements.
• Identify and support any ethical situations related to IPAC using Revera’s Ethics program.
• Plan, direct, develop, coordinate, implement, and evaluate resident care.
• Ensure resident satisfaction and continuous quality improvement initiatives are promoted.
• Align resident care services with the defined needs of the internal and external community.
• Participate in Care Conferences as appropriate, meet with residents/family to resolve problems/concerns/complaints related to IPAC.
• Maintain a liaison with hospital, medical staff, community, and health care-related disciplines and partners to ensure the most effective provision of care delivery in the home related to IPAC.
• Oversee the financial and human resource management aspects of the IPAC function within the home.
• Hire, direct, supervise, evaluate, promote, or terminate staff within the home.
• Ensure quality care and a safe, effective, and efficient work environment.
• Identify the IPAC educational and training needs in the home and coordinate and facilitate staff development programs to meet these needs, improve quality of care, and foster Revera’s person-centered care philosophy.
• Coordinate and provide ongoing education to staff, residents, caregivers, and visitors on the principles and practices of infection prevention and control and new emerging infectious diseases and organisms.
• Ensure the availability and maintenance of IPAC supplies and equipment to meet the needs of the home in a fiscally responsible manner.
• Assume responsibilities of the Executive Director and/or other managers as required in their absence.
• Maintain required education/certifications/credentials in accordance with applicable regulations.
• Be knowledgeable of the Resident Bill of Rights/Governing Principles and endeavor to promote it.
• Uphold and promote Revera’s Core Values and Code of Conduct.
• Complete all other duties as assigned.

Benefits

• Competitive compensation that reflects the value of this role and the unique qualifications each candidate brings.
• Base salary is one component of our broader total rewards package.
• Comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed