Manager, Project Management Office (PMO) – Professional Services

MaintainX•Raleigh, NC

4d•Hybrid

About The Position

MaintainX is the world's leading mobile-first work execution platform for industrial and frontline teams. The PMO Manager ensures enterprise clients achieve measurable outcomes by leading a team of project managers and solutions consultants in delivering professional services. This role involves building scalable systems for service delivery, owning delivery outcomes across the enterprise Professional Services (PS) portfolio, and ensuring projects are completed on time, within scope, and with high client satisfaction to drive retention and expansion. The manager will also be responsible for developing and improving the PMO's playbooks, tooling, and templates, partnering with Sales and Solutions in pre-sales to scope and plan engagements, managing the portfolio view (tracking utilization, profitability, and risk), and acting as an escalation point for complex accounts. A key aspect of the role is developing the team through coaching project managers and solutions consultants. Success within 6-12 months includes consistent on-time delivery, a self-sufficient PMO, and a strengthened team.

Requirements

7+ years of project/program management experience in a professional services or consulting environment
3+ years leading a PMO or managing a team of project managers
PMP, PRINCE2, or equivalent certification
Proven track record managing multiple complex, client-facing enterprise engagements simultaneously
Experience acting as an executive-level escalation point — you've navigated difficult client relationships and brought them back
Fluency in the financial mechanics of services delivery: utilization, margin, forecasting, contract compliance
Bachelor's degree in Engineering, Business, or a related field

Nice To Haves

Experience with PSA tools (Mavenlink, FinancialForce, or NetSuite OpenAir)
Agile certification (CSM, SAFe) or equivalent

Responsibilities

Own delivery outcomes across the enterprise PS portfolio: projects land on time, in scope, and with client satisfaction that drives retention and expansion.
Build and continuously improve the PMO's playbooks, tooling, and templates so delivery quality scales without requiring you in every conversation.
Partner with Sales and Solutions in pre-sales to scope, resource, and plan enterprise engagements before they start — turning ambiguous client needs into executable delivery plans.
Run the portfolio view: track utilization, profitability, and risk across all active engagements; act as the escalation point on complex or at-risk accounts.
Develop your team — coaching PMs and solutions consultants to grow in craft, confidence, and client impact.