Manager, Project Engineering - IC CE Lead

L3Harris Technologies•Washington, DC

1d•$105,500 - $196,500•Hybrid

About The Position

The Customer Engagement Leader, Intelligence Community, develops and executes customer engagement plans for U.S. Intelligence Community customers in support of business goals and strong customer partnerships. The role leads customer engagement activities within an assigned portfolio, ensuring customer needs and priorities inform business planning, product direction, and operational execution. It requires leadership, experience managing U.S. Intelligence Community customer relationships, and the ability to coordinate cross-functional teams to improve customer satisfaction, retention, and growth. The position is based primarily in downtown Washington, DC, adjacent to Metro Center. Remote or hybrid arrangements are possible. Infrequent travel to the Ottawa, London, and Sydney offices for technical exchanges is encouraged; travel up to 30% is expected to support customers, teams, and business objectives. The schedule is 9/80: employees work nine days out of every 14, totaling 80 hours, with every other Friday off.

Requirements

Bachelor’s degree and at least 9 years of relevant experience; or graduate degree and at least 7 years of related experience; or, in lieu of a degree, at least 13 years of related experience.
Experience managing U.S. Intelligence Community customer relationships.
Strong leadership and ability to coordinate cross-functional teams.
First-class systems engineering, networking, and information security skills.
Familiarity with U.S. Intelligence Community organizations.
Ability to organize effectively.

Nice To Haves

Demonstrated ability to develop and execute strategic initiatives aligned with corporate objectives.
Experience managing senior-level customer relationships, including strategic and executive-level stakeholders.
Strong cross-functional collaboration across leadership, product, delivery, engineering, and support teams.
Experience handling customer escalations and driving issue resolution in a complex business or technical environment.
Strong analytical skills and experience defining, monitoring, and acting on key performance metrics.
Excellent written, verbal, and presentation communication skills.
Background working with enterprise or strategic customers within the Intelligence Community.
Experience influencing product roadmap decisions based on customer feedback, market trends, and business priorities.
Familiarity with technical product support models and customer adoption strategies.
Experience driving customer retention, expansion, and satisfaction initiatives at scale.
Demonstrated success leading organizational or operational improvement initiatives across multiple functions.
Experience in a high-growth, matrixed, or globally distributed organization.
Master’s degree in Business or a related field.

Responsibilities

Execute strategic plans across U.S. markets in line with corporate direction and CYONYX goals.
Develop deep, professional relationships with customers, emphasizing strategic accounts.
Establish networks with appropriate customer leadership at the executive level.
Represent the customer voice in strategic business decisions and product roadmap planning.
Collaborate frequently with senior management, product delivery, and engineering teams to align the organization with customer requirements and market needs.
Oversee technical escalations and ensure expert product support that enables customer outcomes and adoption.
Define and track key performance metrics for customer satisfaction, retention, and expansion.
Drive cross-functional initiatives to improve customer experience and operational efficiency at scale.
Travel up to 30% to support customers, teams, and business objectives.