Manager, Programs (H)

University of Miami•Miami, FL

1d•Onsite

About The Position

The University of Miami/UHealth Department of Medical Student Education seeks a full-time Manager, Programs in Miami, Florida. The manager oversees and coordinates day-to-day operations of assigned University programs in support of the institution’s academic and strategic missions, delivering high-quality programs to faculty, staff, and other stakeholders. The role also provides guidance and mentorship to program staff to encourage talent development. For the MAP curriculum, the manager supports course directors in developing and implementing the strategic plan across all three phases. The manager oversees curriculum materials and systems, evaluations, faculty development, examinations, student assignments and records, LCE activities, and day-to-day communications. The position collaborates with course directors, program managers, coordinators, faculty, students, and staff to support course integration and continuous quality improvement. The role requires maintaining expertise in learning management and curriculum platforms and providing related training and support. The manager also plans, implements, evaluates, and monitors development programs; manages project plans, program data, budgets, partnerships, staff performance, internal controls, and compliance with University policies and procedures.

Requirements

Bachelor’s degree in a relevant field.
Minimum of 5 years of relevant experience.
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to plan effectively, delegate, and/or supervise the work of others.
Ability to lead, motivate, develop, and train others.
An appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

Plan, implement, evaluate, and monitor organization-wide development programs.
Implement project plans for new and ongoing professional development programs and coordinate with internal stakeholders to support effective operations.
Evaluate and measure program effectiveness; collect, manage, and report program data; and ensure operations remain within authorized budgets.
Develop and cultivate relationships and partnerships with external entities and organizations.
Recruit, supervise, evaluate, and discipline department staff; provide guidance, mentorship, training, and support.
Establish and assess internal controls, and ensure employees are trained on controls and University policies and procedures.
Assist MAP Course Directors in developing and implementing the strategic plan for the MAP curriculum across all three phases.
Ensure the Senior Program Coordinator completes assigned tasks and responsibilities, and provide training, guidance, and support as needed.
Support the dashboard (ePortfolio) team in designing and implementing the dashboard.
Oversee organization, posting, updating, and maintenance of course materials, prework, online quizzes, schedules, and surveys in curriculum management systems for large-group, small-group, and clinical didactic activities.
Oversee distribution and collection of LCE and student evaluations, including evaluations of students, LCEs, peers, and MAP leadership.
Support LCE faculty development, including curriculum-system training, maintaining the Blackboard LCE Organization page, and tracking faculty-development meeting attendance.
Arrange substitute coverage for absent LCEs.
Attend weekly MAP leadership meetings and monthly LCE Faculty Development meetings.
Oversee MAP exams, including setup, administration, and proctoring; serve as primary proctor and perform light analysis of results.
Work with course directors to develop reports for the LACE Sub-Committee.
Collaborate with Phase 1, 2, and 3 course directors, program managers, and program coordinators to integrate MAP course design with other courses.
Update and maintain the MAP sections of the Curriculum Operations Guide.
Provide nonclinical School- and Education-related administrative assistant support to Course Directors.
Collaborate with the MAP team on continuous quality improvement of MAP courses.
Maintain expertise in Blackboard, Elentra, and ePortfolio, and train and support team members in effective use and adaptation to new platforms.
Monitor and track LCE-to-student ratios across all three phases.
Assign incoming students to Academic Societies and LCE groups, considering dual-enrollment status and LCE-to-student ratios.
Assign reentering students on decelerated tracks or in the MDPHD program to LCEs and communicate changes to LCEs and students.
Monitor LCE completion of one-to-one documentation, check-ins, and student feedback, including bedside and write-up feedback.
Maintain and update the LCE Survival Guide and other LCE resources, including residency advising, letter-of-recommendation guidelines, articles, coverage plans, schedules, and class rosters.
Attend town halls to stay current on LCE residency-advising matters.
Serve as the primary communication liaison and resource for students, faculty, and staff on day-to-day operational and administrative matters related to MAP courses and curricular activities.
Address planned and urgent student absences, communicate them to faculty and staff, and arrange make-up sessions as needed.
Maintain records and tracking information for medical student grades, attendance, and assignment submissions.
Assist with curriculum mapping and change-management processes.
Perform other duties as assigned; duties may be expanded as necessary.