Manager, Programs (H)

University of Miami•Miami, FL

3d•Onsite

About The Position

The University of Miami/UHealth Department of Medical Student Education is hiring a full-time Manager, Programs in Miami, Florida. The manager oversees and coordinates the day-to-day operations of assigned University programs in support of the institution’s academic and strategic missions, with the goal of delivering high-quality programs to faculty, staff, and other stakeholders. The role also provides guidance and mentorship to program staff to support talent development. In this department-specific role, the manager supports the MAP curriculum across all three phases. Responsibilities include coordinating course materials and curriculum systems, supporting faculty development, overseeing evaluations and exams, helping assign students to Academic Societies and LCE groups, monitoring student and LCE activities, and serving as a primary operational and administrative resource for students, faculty, and staff. The manager works with MAP leadership and course directors to support course integration, curriculum mapping, reporting, and continuous quality improvement. The position requires a bachelor’s degree in a relevant field and at least five years of relevant experience. The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, and tuition remission.

Requirements

Bachelor’s degree in a relevant field.
Minimum five years of relevant experience.
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate, and/or supervise the work of others.
Ability to lead, motivate, develop, and train others.
An appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

Plan, implement, evaluate, and monitor organization-wide development programs.
Implement project plans for new and ongoing professional development programs.
Work with internal stakeholders to ensure programs operate efficiently and effectively.
Evaluate and measure the effectiveness of assigned programs.
Manage operations within authorized budgets.
Collect, manage, and report program data.
Develop relationships and partnerships with external entities and organizations to further department functions.
Recruit, supervise, evaluate, and discipline department staff.
Assess internal controls and compliance with University policies and procedures, and ensure employees receive training on them.
Assist MAP Course Directors in developing and implementing the strategic plan for the MAP curriculum across all three phases.
Ensure the Senior Program Coordinator completes assigned responsibilities and provide training, guidance, and support as needed.
Support the dashboard (ePortfolio) team in designing and implementing the dashboard.
Oversee the organization, posting, updating, and maintenance of course materials, prework, online quizzes, schedules, and surveys in curriculum management systems.
Oversee distribution and collection of LCE and student evaluations.
Assist with LCE faculty development, including curriculum-system training, maintaining the Blackboard LCE Organization page, and tracking faculty-development meeting attendance.
Arrange substitute coverage for absent LCEs.
Attend weekly MAP leadership meetings and monthly LCE Faculty Development meetings.
Oversee MAP exams, including setup, administration, proctoring, and light analysis of results; serve as primary proctor.
Work with course directors to develop reports for the LACE Sub-Committee.
Collaborate with Phase 1, 2, and 3 course directors, program managers, and program coordinators to integrate MAP course design with other courses.
Update and maintain the MAP portions of the Curriculum Operations Guide.
Provide nonclinical School- and Education-related administrative assistant support to Course Directors.
Collaborate with the MAP team on continuous quality improvement of MAP courses.
Maintain expertise in Blackboard, Elentra, ePortfolio, and other LMS platforms; train and support team members in their effective use and adaptation to new platforms.
Monitor and track LCE-to-student ratios across all three phases.
Assign incoming students to Academic Societies and LCE groups while considering dual enrollment and LCE-to-student ratios.
Assign reentering students on decelerated tracks or in the MDPHD program to LCEs, and communicate these changes to LCEs and students.
Monitor LCE completion of 1:1 documentation, check-ins, and student feedback, including bedside and write-up feedback.
Maintain and update the LCE Survival Guide and other LCE resources, including residency advising materials, LOR guidelines, articles, coverage plans, schedules, and class rosters.
Attend town halls to stay current on LCE residency advising matters.
Serve as the primary communication liaison and resource for students, faculty, and staff on day-to-day operational and administrative matters related to MAP courses and curricular activities.
Address student absences, communicate them to faculty and staff, and arrange make-up sessions as needed.
Maintain records and tracking information for medical student grades, attendance, and assignment submissions.
Assist with curriculum mapping and change management processes.
Perform other duties as assigned.