Manager - Programs

Hope Services • San Jose, CA

23h • Hybrid

About The Position

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels.
>>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<<
>>>>> ASPIRE to Excellence CARF Accredited <<<<<
>>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<<
>>>>> Four-star Charity Navigator <<<<<
>>>>> 2024 Candid Gold Seal of Transparency <<<<<

Salary Range: $5,980.00 - $8,755.00 per month commensurate with experience and qualifications

Requirements

• Bachelors Degree in human services plus four years of supervisory experience working with people with disabilities in a rehabilitation environment, or an approved equivalent combination of experience and education.
• Proficiency in MS Word, Excel, database and spreadsheet
• Ability to communicate effectively, both verbal and in writing, and provide excellent customer service.
• Ability to provide leadership, guidance and direction toward program and agency goals and vision, and facilitate quality delivery of services and products to a wide range of internal and external customers.
• Knowledge of the principles of management, supervision, planning, fiscal management, fair employment practices, regulations, safety, health and client rights
• Knowledge of relevant legislation and regulations.
• Knowledge of rehabilitation and program development, relevant legislation, rules and regulations.
• Ability to work independently and as a team member, relate to individuals with disabilities and their families, represent HOPE in the social, business and community environment in which the agency functions.

Nice To Haves

• Some positions may require specific credentials, certification and/or license.

Responsibilities

• Provide leadership in program and business development. Write service designs; make recommendations for new businesses, programs and services.
• Develop and manage departmental budgets for assigned services or programs. Monitor and analyze monthly reports of income and expense to assure targets are maintained.
• Oversee all personnel actions including hiring, evaluation, training, discipline and terminations. Provide training, development, and orientation of staff.
• Oversee and assure quality of service and business operations of home department as well as external business operations as assigned or developed in service center jurisdiction. Manage special projects.
• Develop and maintain external relationships with funders, families and other agencies/businesses. Conduct tours and perform presentations as needed.
• Attend management, board and committee meetings, directs regular departmental staff meetings. May lead Agency wide task force or special projects.
• Assures compliance with Agency policies and procedures, and Agency wide safety programs. Leads the implementation of the program safety program.
• Acts as a resource for other programs/departments, staff and the community in area of concentration and /or expertise.
• Develops program manuals, brochures and publications.
• Provides direct service in program operations as needed to assure adequate staffing ratios.
• Acts as a mandated abuse reporter.
• Performs other duties as assigned to assure efficiency of program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees