Manager Program Support

DSV•Henderson, NV

4d•Onsite

About The Position

DSV is growing rapidly and continuously evaluating and entering new market segments. The Program Support Manager for North America brings an entrepreneurial spirit, dedication to excellence, and experience leading large programs successfully. Reporting to the Vice President of eCommerce, this role will oversee the day-to-day execution and introduction of new products and programs to the marketplace.

Requirements

Bachelor's degree in Engineering, Business, or Logistics or equivalent fields is required
Minimum of 10 years logistics experience with a 3PL or retailer implementing multiple facilities

Responsibilities

Acts as a detailed knowledge expert of DSV’s new product capabilities, roadmap, systems, and operations.
Develops strong relationships across North American region and contributes to the development of the strategy to achieve product goals.
Oversees the execution of DSV’s market segment expansions to new and existing facilities in the United States and Canada set by executive leadership.
Responsible for ensuring consistent feature deployments, customer implementations, and daily operating guidelines are used across the entire network.
Works to correct gaps in network.
Performs individualized research to develop guidelines and rules based on local rules and regulations.
Manages programs successfully offering centralized support across the program.
Oversees the continuous improvement of customer and facility implementations.
Oversees customer and facility playbooks are up to date and being utilized with 100% compliance.
Oversees development and maintenance of sales enablement materials like customer qualification tools and product guides.
Supports business development activities by acting as vertical knowledge and solutioning expert.
Works to understand common customer service issues across the network; develops plans to mediate, deploy, and monitor across each local facility.
Identifies and evaluates common tools and practices - oversees implementation at each local facility.
Oversees implementation of new parcel carriers, monitors performance, ensures KPI delivery, and manages usage appropriately.
Identifies reporting opportunities and partners across organization to build, deploy, monitor, and improve dashboards, KPI monitoring, and other consolidated reports.
Oversees implementation of new technologies such as automation, regulatory monitoring, and transportation systems across network.
Leads voice of customer and voice of business feedback and provides recommendations to executive leadership for improvements.