(USA) Manager, Program Management

Walmart•San Bruno, CA

3d•$91,000 - $169,000•Onsite

About The Position

This position involves coordinating, completing, and overseeing job-related activities and assignments. The role requires developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and communicating goals and objectives. The Manager will build accountability, measure progress, and identify improvement opportunities, demonstrating adaptability and promoting continuous learning. Additionally, the role includes supervising and developing associates by hiring, training, mentoring, assigning duties, providing recognition, and fostering a sense of belonging. Ensuring compliance with company policies and supporting company mission, values, and ethical standards is crucial. The Manager will implement program plans, manage expectations, resolve critical issues, monitor execution, and present performance reports to senior leadership. Evaluating program performance, analyzing key performance indicators, conducting return-on-investment analyses, and recommending process improvements are also key responsibilities. The role involves analyzing program feasibility, creating solutions, assessing opportunities, determining strategic approaches, conducting gap analyses, and developing business cases for action. Executing complex programs includes prioritizing issues, escalating complex problems, managing stakeholder expectations, holding teams accountable, and developing performance reports. The role emphasizes respecting individuals by fostering a high-performing team, embracing diversity, creating an inclusive workplace, and driving positive associate and customer experiences. It also focuses on developing talent through feedback, coaching, and mentoring, empowering associates, and recognizing contributions. Building strong relationships, collaborating cross-functionally, and communicating effectively are essential. Acting with integrity involves upholding ethical standards, modeling company values, and promoting a regenerative company culture. This includes following laws, codes of conduct, and company policies, and encouraging associates to share concerns without fear of retaliation. The role requires acting as a servant leader, being humble, self-aware, honest, and transparent. Serving customers and members by delivering expected business results with a customer-first, omnimerchant, and Every Day Low Cost mindset is paramount. Adopting a holistic perspective, considering data analytics, customer insights, and different business parts when making plans and shaping strategy is also required. Striving for excellence involves consistently raising the bar, seeking improvement, demonstrating curiosity, fostering a growth mindset, and learning from mistakes and intelligent risk-taking. It also includes seeking and implementing continuous improvements and encouraging the team to leverage new digital tools and ways of working.

Requirements

Bachelor's degree in Business, Human Resources, or related field and 2 years’ experience in project management, compliance, operations management or related area OR 4 years’ experience in project management, compliance, operations management, or related area.

Nice To Haves

Leading a cross-functional team
Retail Link
Working with profit and loss responsibilities

Responsibilities

Coordinates, completes, and oversees job-related activities and assignments.
Develops and maintains relationships with key stakeholders.
Supports plans and initiatives to meet customer and business needs.
Identifies and communicates goals and objectives.
Builds accountability for and measures progress in achieving results.
Identifies and addresses improvement opportunities.
Demonstrates adaptability and promotes continuous learning.
Provides supervision and development opportunities for associates.
Ensures compliance with company policies and procedures.
Supports company mission, values, and standards of ethics and integrity.
Implements program plans, changes, and solutions.
Communicates and coordinates with key stakeholders to manage expectations and build trust.
Prioritizes critical issues for root-cause analysis.
Ensures resolution of critical issues.
Monitors execution and milestones of the program.
Reviews high-level deliverables.
Prepares and presents weekly performance reports to senior leadership.
Evaluates program or program performance.
Compares projections to actual results.
Identifies and analyzes key performance indicators and trend data.
Conducts return-on-investment analyses.
Reviews customer response and feedback from key stakeholders.
Identifies and addresses cross-functional program and project issues.
Collaborates with teams across the company to leverage processes.
Recommends adjustments and process improvement ideas to leadership.
Analyzes factors for program feasibility.
Creates solutions by assessing key opportunities.
Determines the strategic approach.
Identifies current state.
Conducts gap analyses.
Collaborates with cross-functional teams and stakeholders to assess needs and success measurements.
Develops cross-functional assessments and business cases for action.
Presents key opportunities and assessments to senior executives for review and approval.
Executes complex programs.
Escalates complex or difficult issues.
Provides informational presentations.
Holds program team accountable for program delivery.
Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities.
Promotes an environment allowing everyone to bring their best selves to work.
Empowers associates and partners to act in the best interest of the customer/member and company.
Regularly recognizes others' contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners.
Works collaboratively and cross-functionally to achieve objectives.
Communicates and listens attentively with energy and positivity to motivate, influence, and inspire commitment and action.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values and leads by example to foster our culture.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world.
Follows the law, our code of conduct, and company policies and sets expectations for others to do the same.
Promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation.
Listens to concerns raised by associates, takes action, and encourages others to do the same.
Holds self and others accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Delivers expected business results while putting the customer/member first.
Consistently applies an omnimerchant mindset.
Acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.
Adopts a holistic perspective that considers data analytics, customer/member insights, and different parts of the business when making plans and shaping the team's strategy.
Consistently raises the bar and seeks to improve.
Demonstrates curiosity and a growth mindset.
Seeks feedback, asks thoughtful questions.
Fosters an environment that supports learning, innovation, and learning from mistakes and intelligent risk-taking.
Exhibits resilience in the face of setbacks.
Seeks and implements continuous improvements.
Encourages the team to leverage new digital tools and ways of working.

Benefits

Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)