Manager, Professional Services (Clinical Implementation & Regulatory/MIPS)

Raintree Systems, Inc.

3d • Remote

About The Position

The Manager, Professional Services (Clinical Implementation & Regulatory/MIPS) operates as an operational player-coach. This role provides day-to-day managerial leadership to an aligned clinical implementation team while acting as the centralized subject matter expert for clinical regulatory compliance (MIPS) and quality reporting. The Manager balances team capacity, coaching, and product launch readiness (Beta to General Availability) with driving client governance strategies and overseeing complex compliance implementations.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Information Systems, or equivalent experience.
• Minimum of 2 years of formal people management or team lead experience with a proven track record of developing team culture, managing utilization, and coaching direct reports
• 3 to 5 years of experience managing complex projects or implementation teams, ideally within an ambulatory EMR/EHR space
• Minimum of 2 years of hands-on operational or consultative experience managing healthcare quality reporting programs (including MIPS) and translating regulatory mandates into software workflows
• Demonstrated understanding of capacity management, resource allocation, and tracking Professional Services KPIs (utilization, TTV, CSAT).
• Proven experience building playbooks for software release lifecycles (Beta to GA)
• Strong knowledge of medical billing, scheduling, and clinical documentation software
• Demonstrated capability in adopting AI tools and digital workflow software to streamline daily consulting routines

Nice To Haves

• An active or past clinical degree (PT/OT/SLT) is a strong plus

Responsibilities

• Provide day-to-day managerial leadership for direct reports, including 1:1 meetings, career pathing, development opportunities, and performance management
• Actively teach, coach, and upskill consultants on advanced consultative techniques, empowering them to navigate difficult client conversations regarding software updates, clinical workflows, and industry mandates
• Oversee project assignments, monitor active backlogs, track team capacity, and maintain target utilization rates to ensure balanced workloads
• Partner closely with Product Management during Closed and Open Beta phases to evaluate feature readiness, align deployment timelines, and author internal consulting playbooks from Beta to GA
• Establish post-implementation reviews to systematically eliminate delivery friction points, reduce Time-to-Value (TTV), and integrate modern AI tools to automate administrative tasks and scale consultancy output
• Maintain player-coach capacity by directly managing a selective personal portfolio of 1–2 strategic or early-adopter implementations
• Act as the team-wide authority on healthcare quality reporting programs (MIPS, Meaningful Use, private payer initiatives), driving client governance strategies and compliance attestation natively within software workflows
• Develop comprehensive internal training frameworks, documentation, and playbooks so the entire implementation team can independently consult on and deploy regulatory workflows
• Serve as the main bridge between Professional Services and Product Management to continually evaluate regulatory enhancements and ensure software compliance standards
• Serve as the primary escalation point for complex client regulatory issues, compliance audits, and high-stakes implementation commitments
• Oversee testing, training, and QA activities across implementations to guarantee alignment with clinical/regulatory benchmarks while maintaining an onboarding CSAT score of 95%+

Benefits

• We aim to be the best place for the best people
• your career will have game-changing, career-defining moments that propel you to new heights
• your growth is limitless
• the work you do will touch millions of lives
• equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager